iHanoi application reaches 16 million hits

Among the 16 million hits, 1,446,705 accounts had been registered, including 70,573 new accounts integrated with VNeID electronic identification. On November 11, iHanoi integrated VNeID into the application, helping optimise user experience while enhancing security and transparency.

Additionally, the system had received 23,910 comments from citizens and businesses. Among these, 19,871 reflections were comprehensively addressed, representing 83.1 per cent of the total. Some cases, accounting for 6.3 per cent, were rejected for not meeting the processing conditions. Meanwhile, 1,238 reflections are currently under review, representing 5.2 per cent, and 1,300 others remain pending for processing.

Photo: baodautu.vn

The iHanoi application is designed as a comprehensive digital platform, providing numerous utilities across multiple sectors, from healthcare and education to transportation and environmental management.

In transportation, citizens can register monthly bus tickets, make online payments, and receive cards via post. Additional functions like monthly ticket extensions or new cards have been integrated, saving users time and effort.

In education, users can look up high school graduation exam scores using their registration numbers, explore admission information, and conveniently check related regulations.

Regarding site reporting and complaints, iHanoi allows citizens and businesses to submit local issue reflections, helping authorities address promptly.

Moreover, the application provides security alerts and social information. iHanoi regularly provides updates on common criminal tactics, helping citizens enhance self-protection awareness. The application also connects with various media agencies to provide official information quickly.

Ha Minh Hai, Vice Chairman of Hanoi People's Committee, said, "Since its launch, the iHanoi application has continuously added new features to better meet citizens' needs across various domains."

In the upcoming period, the city will continue deploying new utilities on the iHanoi platform. An electronic tax mobile application is expected to be integrated, supporting citizens and businesses in tax declarations and payments.

Existing iHanoi functions will be upgraded to enhance service capabilities. Particularly, emerging technologies like AI will continue being applied to improve automatic helpline, citizen surveys, and complaint handling processes more swiftly and effectively.

With over 16 million access instances and millions of regular users, iHanoi has confirmed its crucial role in Hanoi's digital transformation journey. Continuous innovation and utility expansion will help the application become a reliable bridge between authorities and citizens, contributing to improving urban management and quality of life.

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