Vietjet awarded Asia's leading airline for customer experience

Vietjet awarded Asia's leading airline for Customer Experience 2023 by the World Travel Awards

The World Travel Awards (WTA) was established in 1993 and to acknowledge, reward, and celebrate excellence across all key sectors of the travel, tourism, and hospitality industries.

Graham Cooke, founder of World Travel Awards said, “As a rapidly growing airline, Vietjet has carved out a distinct position for itself in a competitive aviation market.”

“With its focus on convenience, attractive marketing campaigns to benefit its customers, powered by innovation and creativity, Vietjet has gained a reputation for enhancing the overall passenger travel experience. Having flown on many Vietjet flights, I can personally attest to the excellent service and delicious in-flight catering – a well-deserved win,” said Cooke.

Vietjet has recently favoured as it provides all domestic and international passengers with the complimentary SkyCare travel insurance package, offering comprehensive coverage benefits worth up to VND100 million (nearly $4,300).

The carrier has also introduced a premium Business class service on wide-body aircraft, featuring comfy flat-bed seats, along with exceptional culinary experiences throughout the flight. The recently launched SkyJoy loyalty programme has also gained popularity with nearly nine million members.

In addition to affordable ticket fare fever, Vietjet has introduced a range of diverse products and services such as "Fly Now - Pay Later" programme, travel credit cards, and various attractive promotional incentives to popular destinations in Vietnam, Australia, India, Indonesia, and many more.

Vietjet chief operating officer Michael Hickey said, "Winning this recognition is another milestone for Vietjet as the airline expands its international operation footprint. Our sincere gratitude goes to the beloved customers for their trust, companionship, and support throughout the journey to this winning. As an innovative carrier, Vietjet is committed to making continuous efforts, offering a more enjoyable travel experience to customers by catering to different demands with exceptional utilities.”

Vietjet’s recognition at the WTA comes after the airline was honoured with prestigious international awards from renowned organisations such as Skytrax, World Business Outlook, and AirlineRatings.

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