DHL Express opens its largest service centre in Hanoi

The opening ceremony of the new DHL Express facility in Hanoi

Many studies have shown that Vietnamese consumers are more and more fond of foreign goods and that they are willing to pay a higher price to buy the items they like, even from halfway around the world. In addition, Vietnam is also increasingly exporting goods, which makes international express a fertile land.

According to the General Department of Vietnam Customs, as of November 2018 the import-export turnover reached nearly VND418.45 billion ($18.19 million), up 13.7 per cent over the same period last year. In particular, export turnover increased by 15.1 per cent and import turnover increased 12.4 per cent. Cross-border trade continues to be a powerful drug for logistics units.

The world's most prestigious international courier brands, DHL of Germany, TNT of the Netherlands, as well as FedEx and UPS of the US, have joined and considered the express delivery market in Vietnam as "golden soil."

Today, DHL Express, the world’s leading international express service provider, opened a new service centre at Sai Dong B Industrial Park in Hanoi, located at 1 Huynh Tan Phat. With an investment of VND143 billion ($6.22 million), the new service centre is the largest DHL facility in Hanoi, poised to further support the trade flows between Vietnam and the region, as well as the world. This is testament to DHL Express’ long-term commitment in Vietnam to provide the best services to meet customers’ needs.

T/he new DHL facility in Hanoi

"Having been in the business for more than 30 years since our establishment in 1988, DHL has honed our market leadership through our dedication to service excellence. The logistics industry in Vietnam has grown rapidly in the past few years and is expected to continue growing in the coming years. As a leading logistics provider, we see it as our duty to contribute and support our customers to be a part of this growth trajectory. The successful launch of our new service centre is testament to our commitment to enabling more businesses to grow and leverage the opportunities in the international market place,” said Shoeib Reza Choudhury, general director of DHL-VNPT Express.

Located in one of the fastest growing economic industrial zones in North Vietnam, this latest investment by DHL Express further bolsters the company’s network in the country. The new facility covers a total area of 5,800 square metres, 55 per cent of which (3,200 square metres) are allocated for warehouse space. It will feature state-of-the-art equipment to optimise processes and increase efficiency.

The service centre will support businesses in the central business district of Hanoi, areas located in the north, south, and east of the city, as well as Nam Dinh areas with pick-up and delivery services. DHL’s existing service centre in the west of Hanoi will continue to support businesses in that region.

Shoeib Reza Choudhury shared at the opening ceremony DHL Express Vietnam has two dedicated aircrafts with 22 weekly flights, 155 vehicles, and 19 facilities in the three main cities of Hanoi, Ho Chi Minh City, and Danang.

About the corporation’s reason to invest in a new service centre in the west of Hanoi, Shoeib Reza Choudhury said that Sai Dong B Industrial Park has a strategic geographical location, with customers based in the central business district of Hanoi.

Notably, this new service centre is double the size of its existing facility in the west and saves 30 per cent power with 100 per cent LED lighting.

Talking about the market segment, the general director of DHL-VNPT Express said that 90 per cent of the firm’s customers are businesses and DHL Express only exploits the abroad service, which means shipping from Vietnam to abroad and vice versa.

DHL offers an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows.

With specialised solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility, and an unrivalled presence in developing markets, DHL is decisively positioned as “the logistics company for the world.”