DHL eCommerce rolls out same-day metro deliveries in Vietnam

DHL’s new urban-friendly parcel service provides Vietnamese online retailers with same-day delivery that is fast and flexible

The service allows Vietnamese online retailers to offer same-day delivery to consumers in both cities with real-time tracking and rescheduling of deliveries through DHL’s digital platform. The service uses an “elastic delivery” concept where DHL taps into a varied set of delivery service providers. This allows deliveries to be fast and flexible, while allowing the same-day service to remain affordable for retailers.

“Vietnam remains an exciting market for us with immense potential—Ho Chi Minh City is forecast to be the second fastest-growing Asian city by 2021, with a predicted annual growth of 8 per cent. With about 30 per cent of the Vietnamese population expected to shop online by 2020, demand for e-commerce parcel deliveries will only increase,” said Charles Brewer, CEO of DHL eCommerce.

“Globally, the demand for same-day delivery is expected to grow by 43 per cent till 2025, by when it will capture 22 per cent of the market share of domestic B2C delivery. While the number of e-commerce parcel deliveries continues to soar, urban consumers are at the same time expecting instant and same-day delivery amid growing pressures of congestion, overtaxed infrastructure, and costs. DHL Parcel Metro Same Day’s urban-friendly and flexible same-day delivery service aims to relieve last-mile pressures while providing retailers with fast, flexible, visible, and reliable deliveries necessary to build consumer trust,” Brewer added.

DHL Parcel Metro Same Day adds to DHL eCommerce Vietnam’s existing nationwide domestic delivery service supported by its fleet of vans and bikes, and regular air and road connections between its hubs for next-day delivery in Ho Chi Minh City, Hanoi, and other primary markets.

Coupled with its growing network of over 200 DHL ServicePoints, DHL eCommerce provides sellers and consumers with convenient pick-up and drop-off locations across the country. DHL eCommerce will also offer its fulfilment services along with DHL Parcel Metro Same Day to provide retailers a localised e-commerce solution, allowing them to store their inventory closer to their consumers and to deliver parcels faster and more efficiently to their shoppers.

“The Vietnamese e-commerce market will grow at 32 per cent CAGR in 2018-2022, according to Euromonitor, and consumers—particularly the millennial and urban population—are increasingly expecting instant and same-day deliveries for their online purchases,” said Thomas Harris, managing director of DHL eCommerce Vietnam.

"For a great customer experience, retailers need not only fast and reliable delivery services, but also a personalised and seamless digital experience that inspires customer confidence from the very first click. DHL Parcel Metro Same Day’s customisable designs and Application Programming Interface (APIs) make it even easier for Vietnamese e-tailers to provide their customers with a seamless delivery experience and win their trust," he noted.