Bamboo Airways leads in on-time performance with lowest delay and cancellation rate

From April 19 to May 18, Bamboo Airways operated 96.4 per cent of its flights on-time, preserving its leading position in punctuality among the three biggest airlines in Vietnam. Bamboo Airways is followed by Vietnam Airlines (92.2 per cent) and Vietjet Air (88.4 per cent). The punctuality rate of the entire industry in May 2021 reached 91.8 per cent, decreasing 4.7 per cent compared to the same period last year.

Bamboo Airways topped the airlines in Vietnam in on-time performance in May 2021

According to the statistics of the Civil Aviation Authority of Vietnam, the flight cancellation rate of the entire aviation industry in May 2021 was 2.6 per cent, an on-year rise of 1.2 percentage points. One of the three biggest domestic airlines, Vietnam Airlines had the most cancelled flights with 6.2 per cent. Vietjet Air had a lower rate of 0.4 per cent, whereas Bamboo Airways had the lowest of only 0.3 per cent.

In terms of delayed flights, Bamboo Airways also had the lowest rate of 3.6 per cent, in comparison with the 7.8 per cent of Vietnam Airlines and 11.6 per cent of Vietjet Air. The flight delay rate of the entire aviation industry was 8.2 per cent, up 4.7 per cent since last year.

There were six main groups of reasons for flight delays at the airlines, including equipment and services at the port; flight control and management; inclement weather; carriers; late arrival of aircraft, and others. The late arrival of aircraft accounted for the largest proportion of 76.8 per cent in May 2021.

Flight delay and cancellation rate of Vietnam’s airlines in May 2021

To sustain its punctuality rate, Bamboo Airways’ representative stated that the airline has maintained investment in both finance and human resources to constantly improve the management system, flight operations, flight technical assurance and service quality. Simultaneously, it will fortify the coordination between relevant units, from the flight operations centre to the ground service department, aiming to effectively communicate and inform passengers of unavoidable flight delays or cancellations.

The airline has also rolled out many specific solutions to completely eliminate flight delays and cancellations resulting from human reasons to ensure service quality and meet passengers’ demands. Bamboo Airways was the most on-time airline for three consecutive years up to the first four months of 2021.

Amid the COVID-19 pandemic, Bamboo Airways strictly follows the 5K recommendations of the Ministry of Health, including obliging passengers and staff to wear facemasks, disinfection, social distancing, no gatherings, and health declaration. The airline has implemented plans to ensure safe social distancing among passengers on check-in counters, waiting rooms, boarding gates, and airplane seats.

In addition, Bamboo Airways strictly complies with disease prevention measures before, during, and after flights, including temperature screenings at the airport, providing hand sanitisers and masks at check-in areas, departure gates, and on planes, spraying disinfection after flights, as well as regularly maintaining HEPA filters on modern aircrafts such as A320, A321neo, Boeing 787-9 Dreamliner.

All measures are guided by the National Steering Committee for the Prevention of COVID-19, the Ministry of Health, the Steering Committee of the Ministry of Transport, and the Civil Aviation Authority of Vietnam. As of now, Bamboo Airways’ COVID-19 prevention process is considered the most comprehensive and effective, achieving an absolute level of 7/7.

To secure passengers’ rights in the context of the complicated pandemic, the flexible refund and cancellation policy of Bamboo Airways will be applied for eligible passengers on all domestic routes.

Moreover, to save time and avoid airport congestions, Bamboo Airways also recommends that passengers complete a medical declaration before entering the screening point to board the plane and use various self-check-in methods such as online check-in via website, self-service kiosks, or FLC check-in counters.