Techcombank accelerates innovation and efficiency with AWS

Could you share Techcombank’s journey to leverage Amazon Q Developer?

The emergence of GenAI has fundamentally transformed the innovation timeline, allowing businesses to ideate, test, and deploy solutions at unprecedented speeds.

As the first bank in Vietnam to pilot and scale Amazon Q Developer, Techcombank is setting a new benchmark for the financial sector. Our strategic adoption of GenAI has been instrumental in accelerating innovation, enhancing operational efficiency, and delivering smarter financial services, positioning the bank as a pioneer in driving AI adoption across the banking industry.

Nguyen Anh Tuan, CIO of Techcombank. Photo: Techcombank

The initial pilot programme with 50 developers achieved an 80 per cent satisfaction rate, leading to a successful expansion to 600 developers. This broader roll out delivered impressive results: 131,000 lines of generated code, a 30 per cent increase in feature acceptance rates, and a 90 per cent documentation acceptance rate within a span of three months.

These improvements significantly enhanced both code quality and security standards. The integration of Amazon Q Developer drove a 26 per cent increase in overall productivity, enabling the bank to respond more rapidly to customer needs and deliver personalised digital banking experiences to over 15 million clients.

What are the bank’s next steps with the adoption of Amazon Q Developer across its entire developer workforce in 2025?

Building upon the successful implementation in the Technology teams, Techcombank plans to expand Amazon Q Developer across other divisions such as Data Engineering in 2025. This broader adoption will focus on fully harnessing generative AI-powered capabilities to automate complex tasks such as code generation, and fixing bugs.

By automating these traditionally manual and time-consuming processes, the bank aims to accelerate innovation cycles, reduce operation bottlenecks, and enhance overall developer and engineer productivity. This will help Techcombank sustain competitive advantages by swiftly introducing new digital products and services to the markets.

How does the use of Amazon Q Developer align with Techcombank’s broader “Cloud-First” strategy?

The use of Amazon Q Developer fits naturally into Techcombank’s cloud-first strategy, demonstrating a clear vision and commitment to leveraging cloud ecosystem tools and partners to accelerate digital modernisation and innovation.

Techcombank is strengthening its partnership with AWS to further accelerating innovation and efficiency and contribute to the government’s new era of national growth. Photo: Techcombank

AWS has played an instrumental role as our cloud provider, helping Techcombank modernise its IT infrastructure, enhance data-driven decision-making capabilities, and accelerate our digital banking offerings and solutions.

What is your vision for the future of banking in Vietnam with support from partners like AWS?

The future of banking is powered by AI, which will drive even greater personalisation.

Vietnam’s banking sector is undergoing rapid digital transformation. For Techcombank, thanks to the investments we have made in our digital platforms, data, and talent, we are leading the transformation with award-winning comprehensive digital banking ecosystem that includes payments, investments, insurance, and personal wealth management.

This year, we will continue to further embed AI into our operations to drive exponential productivity gains while leveraging our data and AI capabilities to create new customer value propositions and more personalised experiences.

Additionally, we will ensure the mass enablement of our people through comprehensive training and access to AI tools. As AI adoption accelerates across our organisation, data security and compliance with international standards remain our top priorities.

We leverage AWS's robust security frameworks and best practices to maintain a strong security posture throughout our technology infrastructure. Our successful implementation of Amazon Q Developer exemplifies the transformative power of GenAI in modern software development, enabling us to streamline workflows, enhance security measures, and deliver exceptional digital experiences to millions of customers.

Techcombank aspires to become a leading financial institution in Asia. How far has the bank gone in this path, and what are the next steps?

Techcombank has established itself as a leading bank in Vietnam through advanced technology capabilities, customer-centric approaches, and innovative data-led offerings. This pioneering spirit is affirmed by international recognitions, including three consecutive years of Great Place to Work certification and being named Best Digital Bank in Vietnam for three years in a row at The Asset Triple A Digital Awards 2025. Building on this strong foundation, we hope to expand our influence across the Asian financial landscape, setting new benchmarks for banking excellence in the region.

Looking ahead, we're advancing three strategic initiatives: evolving into an AI-powered bank, extending our 'beyond banking' ecosystem through robust data and digital capabilities, and embedding Environmental, Social, and Governance principles across our operations to deliver innovative, sustainable solutions for Vietnam's future.

Our strategic collaboration with AWS, which began in 2021, has been instrumental in modernising our infrastructure, enhancing data-driven decision-making, and developing cutting-edge digital banking solutions. Through this long-term collaboration, we are confident in our ability to achieve these ambitious goals and deliver superior digital banking experiences to our growing customer base of over 15.4 million customers.

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