InterContinental Phu Quoc Long Beach Resort enhances guest experiences

InterContinental Phu Quoc Long Beach Resort enhances guest experiences and safety by applying IHG's Clean Promise

This global launch is expanding on the group’s InterContinental Hotel Group (IHG) Way of Clean programme launched in 2015 with additional practices using new science-led protocols and service measures, partnering with industry-leading experts Cleveland Clinic, Ecolab, and Diversey, and strengthening procedures to ensure that guests can have a worry-free stay.

“In Vietnam, the local government and citizens have been making great efforts to combat the pandemic. At InterContinental Phu Quoc Long Beach Resort, we want to do our part to make sure that it stays this way at our resort. We treat every guest staying with us like family – with love and care. With that in mind, safety is the absolute priority so that our guests can completely relax and have the peace of mind that they are safe and being looked after,” said Oliver Horn, general manager of InterContinental Phu Quoc Long Beach Resort.

The resort is implementing increased deep cleaning and disinfection cycles as well as reduced contact at check-in, touchless transactions, sanitiser stations, and a new approach to services including buffets, banquets, catering, and room service.

In the guest rooms, decorative items such as bed throws and physical collateral including the guest service directories and in-room dining menus have been removed to increase overall hygiene. Instead, all information about the resort will be available on guest room televisions through an interactive menu. Minibar items have also been removed for hygiene reasons but can still be ordered via in-room dining.

Meanwhile, all restaurants and bars now offer contact-less menu ordering and guests may scan a provided QR code to view the menu and order from a mobile app via their own personal digital devices. One-time menus will also be provided and discarded after use. During breakfast at Sora & Umi restaurant, the staff will serve the guests’ selected dishes from the sumptuous breakfast buffet straight to the table.

During their stay, guests will also find visible verification notices of sanitised items in their rooms and can maintain peace of mind knowing the resort has taken extra measures to ensure a safe and healthy environment. Leisure facilities including the four swimming pools, Planet Trekkers Children’s Club, fitness centre, and beach and water activities will still be available and playing their role in the Clean Promise.

While different touchpoints have been reduced, InterContinental Phu Quoc Long Beach Resort is not reducing care for the wellbeing of its guests during these changing times.