Lazada promised handing out gift rice cookers worth VND890,000 ($39.2) when buying a Samsung washing machine, but conveniently forgot sending the gift to a customer with the washing machine.
|Samsung washing machines listed on Lazada.vn |
Lazada customer Vo Quoc Khanh (Binh Duong province) told ICTnews that a Samsung washing machine was discounted on Lazada.vn and customers were offered a gift Elmich rice cooker worth VND890,000 ($39.2) when buying the washing machine.
On May 9, he placed an order for this washing machine and received a confirmation email. However, he did not receive the gift with the product.
“I had several arguments with various officers at Lazada, but they kept requesting time for Lazada to consider the issue. They made appointments again and again to delay for days, trying to discourage and ignore me,” Khanh was very angry.
He also claims that if Lazada refuses to deliver the gift, the whole promotion would amount to a scam. He added that Lazada launches promotion campaigns to attract customers then finds every way to delay and not perform.
Earlier, on the occassion of its sixth birthday campaign in May, Lazada released a series of attractive promotions and discounts. Another reader reported that she ordered a Bi&Ti handbag at the very low price of VND75,000 ($3.3).
Lazada confirmed the order in email. However, later on the company sent another email to inform the customer that the order was cancelled due to a mistake in pricing. The customer was very angry, she contacted the hotline but received only an apology.
In 2017, Lazada proved one of the biggest pains for customers, judged by the number of complaint letters sent to the Ministry of Industry and Trade’s Vietnam Competition Authority related to the quality of goods and services.