Lazada hit again by investigation over complaints of poor-quality items?

April 12, 2018 | 21:23

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A customer bought a new electronic item on Lazada.vn which absolutely cannot be used.

lazada hit again by investigation over complaints of poor quality items

Wireless HDMI equipment AnyCast M2 Plus sold on Lazada

According to a feedback from consumer Trinh Xuan Dieu to newswire ICTnews, Dieu ordered a wireless HDMI equipment AnyCast M2 Plus in black at the price of VND249,000 ($11) sold by Hola Hola company in Ho Chi Minh City.

Dieu said this item is new but faulty, and can not be used. Dieu claimed: “After I complained, Lazada.vn told me to return the item and promised to pay my money back. However, after more than two weeks and after five complaints, Lazada has yet to return the amount that I paid for this poor-quality item.”

In the last few years, ICTnews said it has been receiving many feedbacks and complaints from Lazada.vn’s customers. They were made angry enough by the slow and irresponsible service at Lazada to send letters to the Vietnam Competition Authority (VCA) of the Ministry of Industry and Trade (MoIT). This authority also confirmed receiving numerous letters related to Lazada’s quality of goods and services.

The complaints focus on delays in delivery, the items being different from the advertisement, delivery of used items, cancellation of orders, and price fraud. Therefore, MoIT has conducted an investigation to determine whether the platform observes the law on commerce and protects consumers’ interests. The results will be announced in the coming time.

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