US announces assistance to strengthen Vietnam’s e-government capacity

October 14, 2020 | 00:00
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The USAID will help Vietnam’s Government Office to accelerate administrative reforms, enhance national inter-agency coordination and transparency, and develop its e-government platform – the National Public Service Portal – which will improve access to information, benefitting both citizens and businesses.
us announces assistance to strengthen vietnams e government capacity
The US and Vietnam signing the MoU on e-government capacity building

US Ambassador to Vietnam Daniel J. Kritenbrink, the United States Agency for International Development's (USAID) acting vietnam mission director Bradley Bessire, and Chairman of Vietnam’s Government Office Mai Tien Dung participated in an MoU signing ceremony between USAID and the Government Office.

During the signing ceremony, Ambassador Kritenbrink said, “The MoU signed on Vietnamese e-government capacity building demonstrates continued close cooperation between the United States and Vietnam and reinforces the US government’s commitment to support Vietnam’s efforts in modernising public administration, administrative reform, and e-government development.”

USAID assistance towards this capacity building effort has four main components, including updating implementing regulations related to online public service delivery and processing and organisational change management to improve service delivery and communications plans to strengthen the National Public Service Portal.

The third component is improving business processes, interface design, and user experience on the National Public Service Portal, while the last one is business process re-engineering support for one-stop shops, focusing on the digitalisation of administrative procedures and access to digitised results via the National Public Service Portal.

Over the past 15 years, USAID has been working closely with Vietnam to strengthen the local enterprises' ability to scale operations, create an enabling business environment, train emerging leaders, reduce the time and cost of trade, and enhance the national and provincial legal and regulatory framework to drive private sector growth.

By Van Oanh

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