Microsoft System Center proving beneficial to VNG business

Not only dominating the online games by publishing, producing and exporting successfully many games on the market such as Vo Lam Truyen Ky, Kiem The, Thuan Thien Kiem, Khu Vuon Tren May and Galaxy Pirates VNG has also been successful in many other fields, such as digital content and community connection (News Zing, Zing MP3 and Zing Me), e-commerce (123.vn, 123mua.vn), CSM management software and Zalo - Vietnamese communication and multimedia application on mobile phones.

Millions of Vietnamese people are entertaining themselves, connecting people, doing online shopping, and joining in community activities using VNG's products.

VNG is currently using diversified infrastructure and information platform for more than 1,300 servers and endpoint equipments, including 800 computers to serve 1,200 direct users. To improve the operational efficiency of more than 30 service groups, meet the highest demand of community, VNG is using diversified technologies in the platform of Windows, Linux, and Unix.

The biggest challenge to VNG is to integrate divergent technology platform into convergent one, making convenient for end users and standardise the supply process and improve the service quality.

By deploying Microsoft System Center 2012, VNG has found out a solution which is seamlessly integrated with existing divergent infrastructure, saving cost for new infrastructure investment, and increasing the internal employees’ satisfaction.

Previously, while using Microsoft technology and open source platform from VMWare for Data Centre, different systems have not been integrated smoothly, the installation and management of application require entire IT human resources. The requirement for human resources and installation time had slowed down the system productivity and caused unnecessary disruption.

VNG has decided to use Microsoft System Center 2012 as this solution is capable to delivering unified management across on-premises, service provider, not only providing self-service for user, but also ensuring system security, and managing hybrid environments.

By deploying Microsoft System Center 2012, VNG has achieved the goal of building ‘IT as a service’ and creating the flexibility for users. Deploying Microsoft System Center 2012, VNG has improved internal operational efficiency, both IT department and all employees. As a consequence, operational productivity and system security has been also enhanced bringing the capability to provide the services to millions of customers.

"Managing a data centre with diversified device and platform is regularly complicated, costly and less effective. System Centre 2012 supports comprehensive management capabilities at the enterprise level for the application that is integrated throughout the cloud, from the environment of the service provider to the enterprise environment ", stressed Vu Minh Tri, Microsoft Vietnam’s general director.

Microsoft System Center 2012 provides the ability to automate and integrate service management activities, then IT department that can help automate system tasks to meet the requirements of users and customers much more quickly, efficiently and higher accuracy. Specifically, this system enables remote control to update and deploy applications, no longer requiring IT staffs to manual configure at every endpoint equipment. At the same time, Microsoft solutions have helped every VNG employee proactively handle their desired tasks related to IT applications.

In addition to save tangible expenses for installing new infrastructure, this also keeps VNG on with regular operation without any disruption while new system is deployed and trained. Advanced technology platform plus the advanced features of Microsoft System Center effectively helped VNG comprehensively monitoring the system, smoothly operating with higher efficiency, and closely managing endpoint equipments in entire system.

"System Center 2012 allows us to well manage diversified IT environments including Windows, Linux and other open source software. With its commitment to better interact with the open source software, Microsoft has shown real commitment in every products like System Center 2012," said Nguyen Thanh Phong, director of VNG’s IT Department.

“Instead of recruiting additional IT manpower to serve growing IT system, VNG has been deploying VNG appstore and getting closer to the goal providing "IT as a service ", helped VNG reduce 50 per cent in the resources required to support software installation and management and exceed 99.9 per cent of the system availability,” Phong added.

With the distinct of a technology company, VNG's 2,000 employees including 1,200 direct users on 800 computers in Hanoi and Ho Chi Minh City need online system available every working day. By integrating System Center 2012 with existing diversified infrastructure, VNG has reached that goal. In addition to providing a stable, secure and responsive system to serve more than 30 service groups, the reputation of the IT department has been positively changed.