Lenovo services empower successful transformation

Four new AI innovation centres around the world and four new devices made every second globally are among the most impressive highlights of Lenovo’s aim for every person and business to receive better access to the technology that allows them to achieve their own intelligent transformation.

Services – the right time to accelerate

According to Ken Wong, Asia-Pacific president at Lenovo, COVID-19 has been a catalyst for demands of better technology and sharper competitive edges to capture the opportunities in the market.

“In this landscape, the people, businesses, and the communities around us have undergone rapid changes, and technology is playing a much more important role than ever before,” Wong said. “People are now showing higher demand to leverage technology, and this has made services a very important part of the whole technology stack.”

To meet the accelerating demand, Lenovo, as the world’s leading PC provider, has significantly enhanced its offerings to encompass an end-to-end ecosystem across PCs, tablets, smartphones, data centres, AR and VR, software, and services to empower people and organisations to weather the storm and transform their businesses.

For instance, Lenovo has a whole portfolio of managed services to help its CIOs alleviate some of their workload on managing their operations.

The As-a-Service model and pay-per-use solutions give customers the flexibility and agility that they need for their business – for example, the deployment of a complex system, or upgrading the whole backbone of the IT system from accounting, finance, manufacturing, and others.

“Through our server and networking solution as well as our storage technology, we continue to grow faster in the market, especially in the small and medium enterprise segment, even with all the challenges that are affecting all businesses in Asia-Pacific. And this is a key focus for Lenovo today in our services business,” Wong shared.

He went on, “We have seen demand explode for integrated IT services in the region. We have placed a lot more focus on services in the past 24-36 months because the world is changing. We have our PC company, and then we’re expanding into some other hardware, for example, in data centres and infrastructure.”

Explaining what the differentiation between Lenovo’s service offerings is, Wong said the secret lies in “future-ready flexibility”.

“It’s a very customer-centric approach with the whole design – hardware, software, services, and solutions – all built around our customers,” Wong explained. Lenovo is already serving thousands of customers. The company has thousands of engineers, an expansive logistics network, warehouses to supply parts, and call centres to support customers.

The growing demand for IT services in the region has contributed to Lenovo’s good performance with record high service revenues in the last quarter, and strong growth across all the services that the company offers in Asia-Pacific (see box).

Lenovo continues to be leader in the Asia-Pacific with 26 per cent market share of the PC, tablet, notebook, desktop, and VR device business.

How Vietnam benefits

Like other regional markets, Vietnam is not an exception to this trend as the country has seen growing demand for integrated IT services.

Vietnam has always been a very important market in Asia-Pacific which Lenovo has focused on in the last few months, particularly in education to tap into the huge young population. During COVID-19, education is one of the segments that has seen higher technology requirements in the new normal in this market, not only for hardware but also for software and services.

Ivan Cheung, COO Asia-Pacific and general manager of Central Asia-Pacific at Lenovo, said, “We see the government is actually allocating more funds to support schools to purchase more machines during the pandemic. We also see more and more emphasis placed on remote learning or learning from home.”

Cheung added that, unlike large enterprises, some schools do not have enough IT resources to enable teachers or students to achieve this. “That’s why we at Lenovo are looking specifically into this area to provide not just our solutions and services to partner schools – Lenovo also has its EdVision programme to train teachers to deal with IT issues and other interruptions when they teach,” he said.