Grab issues unique contactless delivery service in Vietnam

March 20, 2020 | 10:03
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Contactless delivery, a service exclusively provided by GrabFood, is one of efforts of Grab to ensure customer safety in the context of the COVID-19 pandemic.
grab issues unique contactless delivery service in vietnam
A contactless Grab transaction using cash on delivery (Source: Grab)

Grab, Southeast Asia’s leading superapp, has officially launched the “contactless delivery” service on the GrabFood app in order to decrease contact between customers and shippers. This programme is implemented for the first time in Hanoi and then, from March 20, will be rolled out in other cities and provinces where GrabFood is available.

Accordingly, when customers order food on GrabFood, they can select where the driver needs to leave their meal, and they can even ask drivers to place them in front of their door or to leave them at the reception of the building. The two parties can contact each other by free calls and the GrabChat service. Shippers will leave the meals at the required position and then standing 2-3 metres away to waiting for customers.

Grab encourages customers to use the Moca e-wallet or a credit card in order to limit contact with shippers. Drivers are required to wash their hands before and after completing each delivery.

grab issues unique contactless delivery service in vietnam
A contactless Grab transaction using e-wallet on delivery

Nguyen Thai Hai Van, operating director of Grab Vietnam, said, “At Grab, the safety of our customers and shippers is our first priority. Contactless delivery is an essential solution to ensure the health of the community. Thanks to this method, we expect that customers can still order their favourite food in safety despite the epidemic.”

Vietnam is the next country where Grab applies this delivery method after success in Indonesia, Singapore, the Philippines, and Thailand. Along with offering contactless delivery, Grab and GrabFood recommend customers and partner restaurants to comply with food safety regulations as well as regulation to use masks and antiseptic.

Previously, Grab gave out over 30,000 gift packages including gloves and hand sanitisers to drivers as part of its “Safeter Everyday” project.

In upcoming time, Grab will continue to follow the happen of epidemic and issue on-time solution to ensure safety for customers, drivers and restaurants.

By Ha Vy

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