The eKYC solution is a major turning point in the digital transformation of VietinBank’s operations, enabling the bank to provide digital services to customers. Recognising the potential and benefits of eKYC as well as the trend of digital transformation in the banking industry, VietinBank has quickly integrated this solution into the VietinBank iPay Mobile application to optimise user experience.
VietinBank is the first state-owned bank to deploy eKYC for the opening of new accounts. With this solution, customers do not have to go to the transaction points to carry out registration procedures and verify information. They can open an account right on the VietinBank iPay Mobile app anywhere and anytime.
Specifically, customers only need to take a photo of their documents proving citizenship (identity card or passport) and a photo of their face so that the system can check the valid information and open an account to customers immediately.
|Customers can now use eKYC to open bank accounts from anywhere |
VietinBank has applied the most modern AI technology in the implementation of eKYC such as optical character reader (OCR) and face recognition technology (FAC). These advanced technologies not only ensure reliability and transparency but also help customers open their bank accounts conveniently.
The eKYC solution is an essential platform for banks to carry out digital transformation in the Industry 4.0 era, simplifying the bank’s procedures to open accounts. At the same time, customers can save time and energy when conducting transactions through the bank.
According to Deputy Governor of the State Bank of Vietnam Nguyen Kim Anh, the implementation of eKYC is a stepping stone for banks to establish relations with first-time customers while developing their digital banking models. The customer identification and verification during the account opening will not only facilitate customers to access and use banking services but also allow banks to expand their customer base and provide safe, convenient, and efficient banking services.
The representative of VietinBank said that, “In the digital transformation process, VietinBank always focuses on user experience by constantly updating the latest technologies and striving to offer superior products and services. The application of eKYC has become an inevitable development trend and opened up an opportunity for VietinBank to increase its reach to new customers with the best experience, thereby encouraging users to use digital banking services and making contributions to the national financial inclusion strategy.”
The first banking app to adopt "Face-pay" technology in transaction authentication
Along with the roll-out of online account opening, VietinBank has simultaneously applied the "Face-Pay" solution for its payment authentication. With this solution, customers can use face authentication for 100 per cent of their financial transactions on the app.
"Customer can only perform transactions on their accounts with their face only. This is the highlight of the Face-Pay technology deployed by VietinBank on the VietinBank iPay Mobile app,” said a representative of the bank.
|For transactions worth more than VND100 million ($4,350), users will have to undergo “Face-Pay” verification |
Throughout its development, VietinBank has been constantly upgrading its app ecosystem with more than 130 comprehensive features for financial and consumer services, bringing maximum convenience to customers.
After opening an account and a Vpay card on the VietinBank iPay Mobile app successfully, customers will be able to experience the multi-utility ecosystem, from 24/7 fast transfer, payment reminder feature for various types of bills, phone top-up, periodical transfer, and money transfer schedule, card and booking services such as flight booking, hotel room, train, car, movie ticket, online shopping, and others. All of the features aim to bring new experiences for users.
|VNPAY-QR payment is fast and secure |
Especially, the QR Pay utility helps customers pay for their shopping bills simply and conveniently through the VNPAY-QR code. Currently, there are more than 100,000 transaction points accepting VNPAY-QR payment nationwide and covering all industries and services.
Win a car by opening an account via eKYC
To encourage more customers to experience the eKYC feature, VietinBank has offered the promotion programme "eKYC – Easy registration – Win a car", which will take place from March 25 to June 22, 2021.
Accordingly, during the promotion period, VietinBank grants VND100,000 ($4.35) to customers who register new payment account packages via eKYC and conduct financial transactions. Customers can enjoy a 50 per cent discount when opening an account with a beautiful number via eKYC. They can also get 50 per cent (up to VND100,000) cash up upon new issuance and online spending with VPAY International Debit Card.
At the same time, customers also have the opportunity to win valuable prizes like a Mazda 3 car, iPhone 12 Promax 128GB, and other cash prizes.
Beside the new iPay version update, customers can easily register new accounts or change to zero-fee account packages right on the iPay Mobile app. The bank features the Premium Account package for priority customers as well as the Smart, Basic, and Plus packages for common customers of VietinBank.
Users can download the VietinBank app from the App Store or Google Play to experience the myriad benefits of eKYC and VietinBank iPay Mobile digital bank and have a chance to win attractive prizes.