Central city launches tourism chatbot

April 21, 2018 | 10:30
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Following a six-month trial, the central city’s tourism department has officially launched a chatbot application called the Danang FantastiCity chatbot to promote easy access to information on tourism and events.
central city launches tourism chatbot
A view of the Hàn River. - Photo courtesy Danang tourism department

Deputy director of the department Nguyễn Xuân Bình said at the launching ceremony yesterday that the application, in English and Vietnamese, had earned positive feedback from tourists from 12 countries and territories.

central city launches tourism chatbot
A leaflet for the Danang FantastiCity chatbot. Danang City has officially launched the chatbot to support tourists visiting the city. - VNS Photo Cong Thanh

Bình said the application wiould help visitors search key information including attractions, things to do, events, hotels, cuisine, directions, Automatic Teller Machines (ATM), public rest-stops and weather forecasts.

He said tourists could search the chatbot at danangfantasticity.com, fanpage Danang fantasticity, or by using messenger on Facebook, in order to avoid wasting download time.

central city launches tourism chatbot
Danang at night. - VNS Photo Lê Lâm

Bình said the city was working on adding Japanese, Chinese and Korean language versions and more updated data.

The chatbot, an artificial intelligence technology, was used during the 2017 Asia Pacific Economic Co-operation (APEC) Economic Leaders’ Week in Đà Nẵng last year.

Đà Nẵng is the first city in Việt Nam to use chatbot technology in tourism.

central city launches tourism chatbot
An overview of the Cổ Cò River in Danang city. - VNS Photo Le Phuoc Chin

According to the city’s tourism promotion centre, the chatbot fanpage has attracted over 10,000 followers, and 121,000 queries have been answered since last November.

Danang hosted 6.7 million tourists, of which 2.3 million were foreigners, in 2017.


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