Pan Pacific Hanoi wins 2021 Tripadvisor travellers' choice award

May 22, 2021 | 16:36
Pan Pacific Hanoi announced that it has been recognised as a 2021 Travelers’ Choice award winner.
pan pacific hanoi wins 2021 tripadvisor travellers choice award
Pan Pacific Hanoi’s great traveler reviews earn it a place among travellers’ favourites in Hanoi

This achievement celebrates businesses that consistently deliver fantastic experiences to travellers around the globe, having earned great traveller reviews on Tripadvisor over the last 12 months.

“We are deeply honoured to receive this recognition from Tripadvisor,” said Andrew Kim, general manager of Pan Pacific Hanoi. “We would like to thank all our guests who have appreciated the hard work of our associates by giving us their kind words. The award comes as much-needed good news in this challenging period.”

“Congratulations to all the winners of the 2021 Travelers’ Choice Awards,” said Kanika Soni, chief commercial officer at Tripadvisor. “I know the past year has been extremely challenging for tourism businesses."

pan pacific hanoi wins 2021 tripadvisor travellers choice award

"What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilising technology to prioritise guest safety," he added.

The Travelers’ Choice Awards highlight the places that are consistently excellent – delivering quality experiences time and again even while navigating changing customer expectations and new ways of working.

"Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic," Kanika Soni said.

What the stars mean:

★ Poor ★ ★ Promising ★★★ Good ★★★★ Very good ★★★★★ Exceptional