Masterise Homes brings the customer-centric philosophy to Hanoi

November 09, 2020 | 07:02
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The Masteri Waterfront is not only being recognised for its lineup of famous international partnerships but also for its comprehensive customer service, which will bring a signature difference to the Hanoi market.
masterise homes brings the customer centric philosophy to hanoi
Masterise Homes brings the customer-centric philosophy to Hanoi

A project which establishes the standard for luxury real estate on an international scale

A real estate project must be able to meet many different criteria in order to be considered as high-end. Nguyen Hoai An, director of CBRE Hanoi said, “High-end real estate needs to serve all aspects of customers’ needs. And today’s customers demand not only an appealing design but also unique amenities and a premium service.”

In today’s competitive market, projects stand out from competitors by focusing on location, design, and facilities, but often overlook service quality – which is the key factor in helping to please even the most fastidious customers. For the modern Vietnamese person, a home is not only an asset but can also be a validation of status. In the context of a rapidly-developing society and strong globalisation, real estate buyers are demanding more and more added value for their homes.

masterise homes brings the customer centric philosophy to hanoi
Masteri Waterfront is located at the centre of Vinhomes Ocean Park

Masterise Homes elevates standard of living for Masteri Waterfront residents with the “Customer-centric” philosophy

This has established a clearer standard of service quality in the real estate industry. For real estate developers who have a vision of creating homes of an international and world-class standard, customer service is indeed a crucial factor to focus on.

From the very first days of its establishment, Masterise Homes has pursued a customer-centric business philosophy. This has been applied throughout all activities of Masterise Home, from researching and understanding the different needs of customers to bringing world-class quality to each and every product and service, for the benefit of the residential community.

The result can be seen through portfolios of recognised and successful projects such as Masteri Thao Dien and Masteri An Phu, among others. All projects have received a positive response from the community, thanks to their on-track construction timeline, transparent legal paperwork, world-class design, premium amenities, and prime locations such as in Ho Chi Minh City’s District 2 and along the Saigon River. Attentive customer service also includes quality maintenance services and even a series of luxury events for residents.

masterise homes brings the customer centric philosophy to hanoi
A million-dollar view and waterside living experience at Masteri Waterfront

Building on the success of Masterise Homes’ previous ventures is its latest project, Masteri Waterfront, the first by Masterise Homes in Hanoi. It is being created thanks to many world-class international partners including Tange Associates, a leading Japanese architectural and urban design firm; Studio HBA – one of the world’s top interior design companies known for its international 5-star luxury hotel clients; and Belt Collins International – a master of landscape and planning which has been acclaimed worldwide.

A signature difference that Masteri Waterfront offers is that it will provide a comprehensive customer experience that will take care of every customer from the time they visit the sales gallery to the time they become an official resident and beyond. Hoang Anh, a resident of Masteri Thao Dien in District 2 of Ho Chi Minh City said, “I did not think twice when choosing this project as a new home for my whole family. Right from the first day I knew about the project, I was welcomed and provided with all the information that I needed. Even after I became a resident, I still received a lot of thoughtful care from Masterise Homes.”

Jason Turnbull, deputy CEO and CFO of Masterise Homes said, “At Masterise Homes, we always put customer satisfaction as a key priority for all activities. In addition to building quality real estate products, we understand that the customer experience from the beginning of the journey of discovering more about the project, to becoming a resident of Masterise Homes projects, what Vietnamese customers need more than anything is comprehensive customer service.”

Masteri Waterfront is located at the heart of Vinhomes Ocean Park with easy access to an entire ecosystem of amenities at the mega-residential area. With two levels of amenities and international-standard customer service exclusively for residents, Masterise Homes’ first project in Hanoi is expected to become a rising star of eastern Hanoi, bringing a new standard of living for residents.

By Hoang Anh

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