Vietnamese hotels urged to improve quality

February 04, 2013 | 08:57

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The rapid growth of Vietnam’s tourism industry has nurtured the hotel sector, but experts have warned that not all hotels meet the industry’s basic requirements.

Le Mai Khanh, Director of Hotel Department, Vietnam National Administration of Tourism, said that most hotels in the country are small-scale with less than 20 rooms. Many of them lack professionalism in terms of design, management and staff training.

The Vietnam National Administration of Tourism has issued many hotel regulations and standards since 1994, but they are outdated and do not meet the requirements of tourists or international standards today.

As a result, the Ministry of Culture, Sports and Tourism is developing a National Standard for the grading of tourism accommodation, and will continue to invest in the system to improve efficiency.

The grading system is the foundation for better hotel management, and will create healthy competition based on service quality.

QĐND

What the stars mean:

★ Poor ★ ★ Promising ★★★ Good ★★★★ Very good ★★★★★ Exceptional