Lenovo launches cloud-based managed IT services to support SMBs

August 24, 2020 | 11:52

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Lenovo on August 21 announced the introduction of Lenovo Managed Services, a suite of tools built to Microsoft specifications and delivered through Lenovo’s indirect model to channel partners, to provide SMBs the support they need to get the most out of Microsoft 365.

lenovo launches cloud based managed it services to support smbs

Lenovo Managed Services

Consisting of two unique offerings – CSP (Cloud Solution Provider) Managed Services and Endpoint Managed Services – this new suite covers the complete landscape of cloud-based managed services to help businesses increase their productivity, save time by enabling more secure and seamless collaboration, and help defend against business-critical security events. Lenovo Managed Services also includes a ready-made platform for channel partners to empower them with the tools and flexibility to co-sell and expertly manage Microsoft 365 offerings, Lenovo’s cloud offerings and their own portfolio of value-added services.

Jie Yu, vice president and general manager at Global IDG Services, Lenovo said that, “There’s no denying the operational benefits companies can reap when incorporating Microsoft 365 into their business. However, SMBs may not have the time, resources or budget they need to be able to effectively manage these tools. Lenovo Managed Services offers a solution that does the heavy lifting for them so they can affordably maximise the potential of their Microsoft 365 platform and ultimately do more with less.”

Managed solutions to fit business needs

Each solution under the Lenovo Managed Services umbrella offers varying levels of support from which SMBs can choose according to their needs and pay for conveniently through one monthly bill.

The base offer, CSP Managed Services, is designed to help companies manage their Microsoft 365 tools by removing the time-consuming maintenance and support tasks from their IT staff so they can focus on more strategic initiatives. Through it, Lenovo will manage all Microsoft 365 accounts on a company’s license, onboarding and migrating them to the cloud and configuring application settings across Microsoft Outlook and Teams. CSP Managed Services customers will also have access to 24/7 issue resolution support in their local language.

Endpoint Managed Services is a more advanced offering within the portfolio. Not only does it include all of the features within CSP Managed Services, it also provides enhanced security and support benefits to reduce downtime and help to limit security risks. Customers who opt for this level of service will receive automatic device enrollment into Lenovo’s endpoint and security management service, threat protection and asset management, as well as access to Lenovo’s proprietary Endpoint 360° Dashboard. This console gives SMBs a full view into the status of their device fleet, including policy compliance updates, security notifications, productivity and security scores, and real-time status of service-requests. Endpoint Managed Services customers will also receive access to Lenovo’s advanced, VIP break-fix support services, Premier Support and Premium Care, as well as its Accidental Damage Protection service for new Lenovo PCs.

“Lenovo Managed Services will help SMBs fully leverage the power and productivity of Microsoft 365, and empower channel partners to provide new services offerings. We’re thrilled that Lenovo is now a Microsoft Cloud Solution Provider who will help enable customers’ digital transformation,” said Nicole Dezen, vice president, Device Partner Sales, Microsoft.

Availability

CSP Managed Services will be available first in Australia and North America starting July 2020 and Endpoint Managed Services will be available in the same markets starting October 2020. A phased expansion to other global regions will continue through 2021.

Lenovo is a $50 billion Fortune Global 500 company, with 63,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, the company is also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world.