Hyatt's first hotel in Hanoi appoints new director of Sales & Marketing

With more than 27 years of leadership experience in the hospitality industry, especially in international hotel chains, Lee will lead all aspects of sales strategies, revenue management, and marketing vision for the acclaimed 519-room and suite oasis in the heart of Hanoi’s fast-emerging business district.

Carol Lee, new director of Sales & Marketing of Hyatt Regency West Hanoi

Carol Lee commenced her career path in hospitality at Grand Hyatt Seoul in 1995. After 10 years of progressing through different roles, she advanced to a director of sales position at W Seoul Walkerhill in 2005 and then became the director of Global Sales at Starwood Global Sales Office in South Korea from 2006 to 2010. After accumulating various work experiences in top-level management, she rejoined Grand Hyatt Incheon as a director of Sales & Marketing in 2018.

Appointed to a new role at Hyatt Regency West Hanoi, this is the first time Lee has worked in a new and promising market like Vietnam. This change will create many challenges but also open up new opportunities for the development of Hyatt Regency West Hanoi.

Hanoi is always considered one of the most competitive markets in the hospitality map of Vietnam.

Lee will present both strength and the fine flexibility of a female captain for Hyatt Regency West Hanoi’s Sales & Marketing team. With her wealth of knowledge and great passion for hospitality, Lee will play a significant role in driving the hotel's stadf to enhance the position and image of the Hyatt brand as well as boost revenue in the Vietnamese market.

“Being a hotelier has been my dream since I was young. After over 20 years of working, I made it happen. Until now, I believe that my biggest pride is the success of our company and the growth of my crew. Those are not only a source of motivation but also happiness for a person in the captain position," Lee said.

"My new itinerary at Hyatt Regency West Hanoi will be certainly challenging, but for someone who loves challenges like me, I consider that it will create more new opportunities. So, I hope that, here, I can contribute to building a truly professional team as well as improving the Hyatt brand awareness and brand preference in the Vietnamese market,” she added.

Conveniently located in Hanoi’s fast-emerging business district and close to major sporting and convention sites, the newly renovated Hyatt Regency West Hanoi is a peaceful urban oasis where business travellers and leisure guests can enjoy seamless and relaxing experiences in its modern accommodation, elevated meeting spaces, and dynamic culinary venues.

The 526 guestrooms, suites, and long-stay rooms have been refreshed in contemporary style with natural wood and marble accents, and enjoy natural light through floor-to-ceiling windows. The hotel’s restaurants offer a vivacious dining experience in an open-kitchen concept while guests can unwind at the sky bar after a busy day, enjoying drinks out on the terrace overlooking spectacular city views.

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