Grab steps up relief measures to protect health and safety of drivers during COVID-19

Grab increases financial support for their most exposed partners in Vietnam to alleviate the damage caused by the COVID-19 pandemic

Quick action to protect health and safety of drivers

Grab stays committed to looking after the health and safety of its driver-partners, thereby contributing to protecting the health of customers and the community. When the COVID-19 outbreak started in Vietnam, Grab took a multi-channel approach to raising drivers’ awareness and prevention efforts in line with the directions of health authorities. Also, Grab has launched several campaigns to protect the health of drivers and safety of the community, supporting the government’s fight against COVID-19.

GrabFood has introduced “contactless delivery” to ensure hygiene and the health of customers during the COVID-19 crisis. Grab has also launched GrabMart, a grocery service on its app in Ho Chi Minh City. GrabMart is implemented in light of the government’s push for online shopping, providing safety options for local people amid the spreading pandemic.

In addition, Grab fully comprehends the difficulties as well as the risks that drivers are exposed to and might expose themselves to during the outbreak. Thus, the company has teamed up with top-notch experts to make posters and leaflets about COVID-19 prevention measures for drivers and customers. Grab has granted 15,000 masks as well as 15,000 GrabCare packages for driver and delivery partners across the country.

The company has also teamed up with transport co-operatives to install protective sheets between GrabCar drivers and customers to avoid infection. They have also sprayed thousands of GrabCar vehicles with disinfectant in Ho Chi Minh City, Khanh Hoa, Danang, and Hanoi.

Grab joins hands with transport co-operatives to provide free disinfectant spray for thousands of GrabCar vehicles, which reflects its resposibility and care to the health and safety of its driver partners

Grab has launched a fund of VND3 billion ($130,430) to provide medical and healthcare support to its driver-partners. As such, each driver can receive an allowance of VND1 million ($43.48) if they test positive for COVID-19.

Staying with drivers during rapidly escalating pandemic

As the COVID-19 pandemic continues to spread, Grab has launched another support fund worth VND70 billion ($3 million) to assist the community, government, and its partners. Grab will spend most of the fund to support its driver and delivery partners.

Accordingly, Grab provides COVID-19 insurance packages worth VND100 million ($4,350) each for select high-performing driver-partners. Should driver-partners test positive for COVID-19 by health authorities, the insurance package will not only cover their medical expenses but also grant them an allowance of VND10 million ($435) in cash. If driver-partners are quarantined on the instructions of regulatory bodies, Grab will offer them a one-off payment of VND100,000 ($4.35) per day for 14 days at maximum.

Grab will closely monitor the progress of the COVID-19 pandemic to provide suitable policies to ensure the average earnings of drivers during the crisis, especially those who have been active on the Grab platform for a long time.

According to Nguyen Thai Hai Van, CEO of Grab Vietnam, the financial support is Grab’s latest effort to join hands with the government in fighting against the COVID-19 pandemic. The move is expected to stimulate the economy, protect driver-partners’ livelihoods, and facilitate merchant partners to maintain their operation on Grab’s platform amidst the health crisis. All of the initiatives are also aimed at bringing the best experience to customers.

“Grab can provide this budget thanks to our constant efforts to optimise operating costs and changing the calculation of GrabRewards points. We would like to express our sincere thanks to Grab employees and Grab users in Vietnam for their contribution to the budget to support Grab's partners. The support is expected to help Grab’s driver and merchant partners overcome this difficult period while fulfilling the Grab for Good Development roadmap in Vietnam,” she added.

All of the efforts reflect Grab’s responsibility and care toward drivers, customers and the community. Grab CEO said that the initiatives are part of Grab’s “Safer Everyday” programme, which underscore Grab’s unwavering commitment to driver partners and the community to better the quality of Vietnamese lives.