Grab makes partner health top priority to ensure safety of community

Caring for driver-partners' health is always a top priority at Grab

The safety of drivers is the safety of customers and the community

One of the main targets of Grab Vietnam’s recent VND70 billion ($3 million) support programme is helping the company’s driver-partners to have stable incomes and mitigate risks in dealing with the implications of COVID-19.

Along with this, the company willingly provides wide-ranging support to its partner restaurants, helping them to stay steadfast and overcome this challenging time. This includes support in marketing and sales, as well as in space leasing and continuing operation during the epidemic.

Grab also directs support to volunteers fighting COVID-19, helping them in getting around and supporting them with meals, while helping the community by offering free shipping on the GrabFood app. In addition, the company has recently donated VND2 billion ($86,950) to the Vietnam Fatherland Front to support the Vietnamese government in bolstering the efficiency of the fight against COVID-19.

As the most sought-after bike- and car-hailing app in the market currently, Grab always puts the safety of their drivers as their top priority to ensure the safety of customers and the community alike.

After the Ministry of Health (MoH) officially announced the first COVID-19 infection in Vietnam, the company has taken a raft of measures to combat the outbreak under the MoH's instructions. Grab has come up with diverse activities helping to improve drivers’ consciousness about COVID-19 in the community of GrabCar, GrabBikie, and GrabFood driver-partners.

This includes instructions on proper hand-washing and the use of face mask as well as on cleaning vehicles and other auxiliaries in the right way. The driver partners have also been updated on the latest instructions from the MoH and the World Health Organization. The company has also co-ordinated with GrabFood partners to ensure hygiene and safety for customers.

As its GrabCar taxi driver-partners serve a large number of customers each day, Grab has offered free car disinfection to ensure hygiene and eliminate the danger of infection, helping to provide safe drives to customers and drivers alike.

Free face masks and financial support scheme

Caring for the health of both drivers and customers during the epidemic, Grab has donated more than 50,000 medical face masks to GrabCar and GrabBike driver-partners, along with instructions on their proper use to best mitigate infection risks.

More than that, the company has donated over 100,000 medical masks to the MoH, and provided assistance in face mask transportation to seven provinces along the northern border.

Well aware of the difficulties and worries of its drivers in the current challenging time, Grab provides VND1 million ($43.48) cash support to driver-partners in case they are tested positive for COVID-19 by related health agencies and have to undergo treatment.

Promoting contactless delivery

Amidst the intensifying COVID-19 situation, since March 19, Grab Vietnam has deployed a fresh mode of delivery – Contactless Delivery – applicable to the GrabFood service, helping to drive down the infection danger between drivers and buyers.

The new method was first applied in Hanoi, before extending to other cities and provinces having GrabFood service from March 20. GrabFood is also the first and a unique food delivery platform in Vietnam going avant-garde in deploying the service.

Accordingly, the customers (buyers) can choose where their order is to be placed upon delivery, before their doors, at the buildings’ reception, or at any other place most convenient. Then they can make free calls to drivers or message them through the GrabChat app.

The driver partners will place the food at the appointed place, inform buyers through a phone call or message, and wait for them from a distance of 2-3m. In case there is no convenient place to place the food, the drivers will place the food in the GrabFood bag and wait for the customer at a distance of 2-3m.

These activities aim to help driver-partners and customers minimise the danger of infection. According to Grab Vietnam CEO Nguyen Thai Hai Van, the above activities reflect the company’s efforts to realise the mission “Grab for the Community”, once again attesting to the company’s long-term commitment to improving the living quality of Vietnamese people.