Consumer-oriented consumer lender Easy Credit under state-owned EVN Finance has begun to implement its online loaning programme via Zalo.
|All people can access to loans from Easy Credit on Zalo everywhere at any time |
Under the initiative, anyone who wants to seek loans from Easy Credit can provide the firm’s Zalo-based system with basic personal information such as ID number, phone number, date of birth, the sum of money they want to borrow, and loan term.
The system will then automatically provide consultancy for the customers regarding lending rates and monthly payment before they can make a final decision. After that, Easy Credit staff will directly contact the customers so that they can make loaning dossiers as soon as possible.
This new loaning method allows customers to seek basic information about loans very quickly, instead of using the traditional method where they have to make a phone call to Easy Credit’s centre or navigate the firm’s website to seek out the information they need.
With the Zalo-based system, customers can seek loans from Easy Credit anywhere at any time.
Nguyen Mai Long, general manager of Easy Credit, said, “We want customers to access our services in the easiest manner, especially those living in rural areas. Thus, Easy Credit is boosting co-operation with partners that have technological platforms which can enable Easy Credit’s services to be used nationwide.”
Before launching this loaning initiative on Zalo, Easy Credit also deployed customer care services on this platform.