Telio Care supports struggling local retailers during COVID-19

Recently, Telio’s representative visited N.T.N., a grocery store owner in Cau Giay district, Hanoi who had to undergo surgery for her left cheekbone and was at a loss of dealing with the high hospital bills.

“Living on a small income with no allowances or benefits, me and my family exhausted our finances when I was hospitalised for surgery. Fortunately, with Telio’s timely support, we can pay our medical bills and ease the burden of treatment,” said N.T.N., one of many grocery store owners who frequently use Telio as supplier.

Supporting and accompanying customers is Telio's core policy, said a company representative, adding, “Telio Care is a part of our customer loyalty appreciation programme to strengthen relations with our retailers. We will roll out even more initiatives to support them.”

The Telio Care – Trustworthy Companion support fund worth VND1 billion ($43,480) is the initiative of Telio – the B2B e-commerce platform connecting retailers and brands, supporting more than 15,000 retailers. Their distribution network is widely developed throughout the country, especially in Hanoi and Ho Chi Minh City, providing retailers with diverse sourcing options, transparent pricing, and efficient delivery.

The Telio Care Support Fund targets providing support for income loss when retailers receive outpatient or inpatient care in medical facilities. This programme is more meaningful in these times when retailers are struggling due to COVID-19. Thus, any support is valuable, especially when sickness and hospital care adversely impact store owners’ business operations.

Under the fund's scheme, if a retailer fails to generate monthly revenue due to health problems, Telio Care will support them with VND5 million ($217.39)/month or VND10 million ($434.78) a month, depending on the actual business retailers are doing with Telio to secure the store owners’ normal income.

Telio, established in November 2018, is Vietnam's first B2B e-commerce platform to connect small retailers with brands and wholesalers on a centralised platform that delivers more choice, better pricing, and more efficient logistics. Telio was one of 17 companies in the inaugural cohort of Surge, a rapid scale-up programme launched by Sequoia Capital India earlier in 2019 for startups in India and Southeast Asia.

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