Consumer rights protection online a focus amid e-commerce boom

A person shopping online via an e-commerce platform. Along with the online shopping trend, there was an increase in trade fraud and risks to consumers, including fake and poor-quality products. (Photo: nld.com.vn)

Hanoi - The protection of consumer rights online has been the focus amid the boom of e-commerce and the digital economy since the COVID-19 pandemic, according to the Ministry of Industry and Trade.

Stressing the importance of consumer protection to building a healthy environment and promoting socio-economic development, the ministry launched Consumer Rights Day on World Consumer Rights Day which is marked every year on March 15.

This year’s event highlighted information transparency and safe consumption.

Despite the Law on Consumer Rights Protection taking effect on July 1, 2011, the infringement of consumer rights remained widespread at many levels with increasing complexity.

Entering the post-COVID-19 pandemic period, e-commerce, especially borderless trade, has made consumer rights protection a new focus as there were a number of risks consumers face online, including fake and low-quality products and appropriation of personal information for fraud.

Tran Huu Linh, General Director of the Vietnam Directorate of Market Surveillance, said that along with the online shopping trend, there was an increase in trade fraud and risks to consumers, including fake and poor-quality products.

The ministry’s statistics showed that more than 1,660 online kiosks with more than 6,400 products were removed and five e-commerce websites that were alleged to sell fake and unclear-origin products were blocked last year.

Protecting consumer rights in cyberspace was a focus of the market watch, especially in the context that Vietnam aimed to become one of the leading countries in the region in terms of digital economy development with a plan that the digital economy would account for 20% of GDP by 2025, Linh said.

Linh said that owners of many online stores paid attention to consumer protection as one of their key business strategies. He urged consumers to make orders from licensed platforms or official stores to get their rights protected.

Nguyen Quynh Anh, Deputy Director of the Vietnam Competition and Consumer Authority, said that consumer protection needed to have stronger and more substantive changes, which would require the active participation of businesses.

“We used to think that consumer protection was the matter of the State management agency and the consumers. Now, enterprises will be a more important subject in the consumer protection process,” Anh said. “Enterprises must be aware of their roles in protecting consumer rights and ensuring consumers access safe and affordable products and services.”

According to Trinh Anh Tuan, Deputy Director of the Vietnam Competition and Consumer Authority, the ministry would amend the Law on Protection of Consumer Rights to ensure the regulations keep pace with the changes.

The draft amended law would be considered for approval at the National Assembly’s meeting in May.

Tie-ups lift top e-commerce players Possessing an average growth rate of 20 per cent per year, the e-commerce retail market is now not only a private land of e-commerce platforms but also a common game of tech solutions providers such as fintech.

Promoting exports via e-commerce platforms Policymakers, businesses, and experts gathered at a workshop in October to discuss increasing opportunities to boost exports via cross-border e-commerce platforms.

Retailers across industries ramping up user-friendly e-commerce offerings As Vietnam is in its strongest-ever stage of increasing exports via cross-border e-commerce platforms, domestic and international stakeholders are betting on new products and services to meet growing demand.

Discussions to facilitate alcohol sales on e-commerce platforms With the ongoing development of e-commerce, stakeholders are urging for the completion of a relevant legal framework for the management of the alcoholic drinks business on e-commerce platforms.

Vietnam fixed on clawing back e-commerce taxes E-commerce tax from businesses and sellers will continue to be collected in 2023 as part of ongoing efforts to ensure cross-border giants declare profits and pay their taxes.