Improvements seen in responding to citizen’s correspondence: ombudsman board

Improvements seen in responding to citizen’s correspondence: ombudsman board

Head of the board Nguyen Thanh Hai on June 4 delivered a report on responding to citizen’s correspondence sent to the fourth session of the 14th-tenure parliament in late 2017.

She said through more than 1,380 meetings with voters before and after the fourth session, which lasted from late October to late November last year, NA deputy delegations of the 63 provinces and cities collected almost 2,100 petitions relating to activities of the NA, the Government and judicial agencies. These petitions were sent to agencies, and all of them have made replies to the senders.

Voters lauded reforms in parliamentary activities which have taken people’s opinions into account when selecting issues for the NA’s debates and question & answer sessions. They also recognised the deputy delegations’ openness and response to petitions pertaining to the parliament’s activities.

All of the 1,993 petitions sent to the Government have also been considered and answered. Cabinet agencies have provided information in response to about 1,470 petitions while solving 160 others by amending legal documents and inspecting and handling violations. Meanwhile, the settlement of about 83 percent of the remaining petitions is expected to finish in 2018.

This is an improvement in responding to citizen’s correspondence, Hai noted.

Some deputy delegations praised many ministries and sectors for taking swift and thorough actions in this work such as the ministries of agriculture and rural development, industry and trade and transport.

Pointing out shortcomings, she asked the NA, its agencies and lawmakers to improve the quality of legislative and supervisory activities, along with ensuring impartiality and democracy in their decision making.

The official also urged the Government to examine ministries and sectors’ settlement of voters’ opinions, address flaws in this work and soon revise the 101 documents that don’t match the reality pointed out by the public.