Dell launches new services for commercial customer in Vietnam

February 16, 2011 | 12:40

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Dell has announced the launch of new services in Vietnam to offer a comprehensive suite of support and solutions to its partners and customers.

The new services - ProSupport and Basic NBD Onsite Support – will help Dell’s commercial customers improve efficiencies, reduce IT infrastructure costs, simplify management, and provide unprecedented business response.

The ProSupport Service is a suite of professional support services designed to allow customers to keep their business downtime to a minimum.

The ProSupport portfolio includes telephone access 24h each day, 7 day each week (including holidays) to Technical Support Hotline center staffed by senior-level analysts for troubleshooting assistance of hardware and software issues, and on-site dispatch of technician and/or service parts to customer’s business location for repairs and resolution.

Additionally, Dell will also be providing direct basic Next Business Day (NBD) warranty services. This is the company’s first step to expand its portfolio to offer consistent service levels to customers in Vietnam.

“Today, the computer industry is at a critical inflection point that will redefine the types of products and services customers demand from their technology providers,” said Anothai Wettayakorn, managing director of Indochina Region, Dell.

“With the new services and our strongest-ever product portfolio, Dell is committed to delivering against these requirements and helping our customers put technology strategies in place to help them grow.”

By Song Ngoc

vir.com.vn

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