Eximbank receives Operational Excellence Award from Wells Fargo

This award was handed over personally by Charles Kohler, deputy head of Global Payment Services at Wells Fargo, to Eximbank’s deputy CEO Nguyen Huong Minh.

This award is granted by Wells Fargo to its correspondent banks, who had over 90 per cent of their SWIFT messages sent through to Wells Fargo for money transfer (at Eximbank, the percentage was 95 per cent). Once the SWIFT messages are received by Wells Fargo, the requests will be processed and the funds can be transferred to the receiver’s bank account in less than one minute.

The award, as such, is a recognition and affirmation of the speed and quality improvements in payment processing operations and that Eximbank have managed to keep up with international standards and customer’s demands.

This is the eighth year in a row that Eximbank has been granted this award for its high rate of SWIFT messages, not only from Wells Fargo, but also from other international banks like BNY Mellon that recognised the SWIFT message ratio of over 97 per cent for the period of 2015-2017, as well as HSBC and JP Morgan Chase at 99 per cent and 98 per cent, respectively.

“It is an honour to be viewed by Wells Fargo as one of the banks that provide high-quality and well-performing payment services. With our efforts to align with international standards, we are committed to continuously improve international settlement service quality, aiming at realistic values and interests for our customers and partners," said Minh.

Eximbank receiving the Operational Excellence Award from Wells Fargo

Eximbank is known for its quality international settlement services and this award represents strong operational support and partnership from its correspondent banks. Looking at the mutual achievements gained over the last 20 years, Eximbank and Wells Fargo believe that their partnership will strengthen over time, thus bringing about more benefits to customers.

Eximbank, with more than 29 years in operation, is one of the fastest growing financial institutions that offers prestigious and quality products and services based on its cutting-edge technology platforms. The bank is continuously enhancing its competition capabilities to achieve its strategic sustainable development targets that embrace innovation as the core to create more values for its corporate and individual customers, thus realising its future expectations.