Standard Chartered launches three service guarantees

These initiatives are proof for the Bank’s commitment to offer customers best quality service.

Accordingly, the bank’s tellers will pledge service within 8 minutes after customer gets waiting number.

The bank also commits to open an account less than 30 minutes. Customers just simply bring ID card, fill in account opening form and deposit money into their new account. If time taken to open an account is more than 30 minutes, the bank will immediately credit VND100,000 into customer’s account.

Alongside, within 24 hour after receiving completed documents as evidenced by SMS, the Bank will scan and review all papers and communicate to customers about the final decision on their loan applications. This 24 hour personal loan commitment is applied for all personal consumption purposes.
                                                                                                                                 
Amit Arora, head of Consumer Banking of Standard Chartered Bank (Vietnam) Ltd. said: “At Standard Chartered we know that our customer is expecting high quality and time saving services.

Since launching the first service guarantee in 2011 we have served 80,000 customers within 8 minute in our branch network. We are very happy that these three service guarantees have made the most convenience to satisfy customers’ demands. These service guarantees are other proof of our brand promise to be “Here for good” in our daily business practice where we constantly challenge ourselves to offer best quality service to customers.”

Standard Chartered Bank commits to bring the world’s best banking services and products to Vietnam. The bank is recognised nationally and internationally with “World’s Best Consumer Internet Bank” award and the “Best Consumer Internet Bank in Vietnam” by the industry’s premier Digital Awards handed out by Global Finance Magazine, the Visa Leadership in Issuing Innovation and “Trust and Use” award for Best Visa Platinum Debit Card