Manulife Vietnam brings the workplace of the future

April 22, 2022 | 10:22
Manulife Vietnam has opened the doors to its innovative MClass office in the centre of Hanoi, unveiling an exciting, new, and modern workplace with a unique customer experience.
Manulife Vietnam brings customers and advisers together in workplace of the future
Manulife Vietnam’s executive leadership team at the opening ceremony

Designed to be a destination for customers and advisers alike, the MClass office will help make financial solutions simpler and more accessible through a combination of human interaction and technology.

Set across eight floors and incorporating more than 8,000 square metres of office space, MClass will seat up to 7,000 financial advisers and includes a new cutting-edge TechLounge and Branch Customer Service counter.

The TechLounge will give customers direct access to advisers and Manulife Vietnam’s digital end-to-end solutions such as ePOS and eClaims, creating opportunities for more meaningful conversations.

Stocked with the latest in touchscreen tablets and loaded with Manulife Vietnam’s suite of apps, advisers can use the TechLounge to draft contracts and conduct online transactions as part of a fully immersive digital customer experience.

Sang Lee, CEO of Manulife Vietnam said, “MClass represents the future of financial advice here in Vietnam and Manulife is proud of the leading role it is playing in driving innovation across the industry.”

“This latest investment signifies our long-term commitment to the people of Vietnam, helping us improve how we provide advice and solutions that drive financial security.”

MClass stands out as one of Vietnam’s smartest offices thanks to its use of technology, human-centred workplace design, and additional green credentials that embody sustainability.

Manulife Vietnam brings customers and advisers together in workplace of the future
Branch Customer Service counter at Mclass office

Featuring state-of-the-art training and meeting rooms, multipurpose event areas, and spaces that encourage interaction and collaboration, the next generation workplace will also provide a nurturing environment to help Manulife Vietnam advisers grow their skills and professionalism.

Sachin N. Shah, general manager of Emerging Markets at Manulife stated, “Powered by close to 60,000 advisers and market-leading bank partnerships with Saigon Commercial Bank, Techcombank, and VietinBank, Vietnam is one of our fastest-growing markets in Asia.”

“With a young and digital-savvy population of nearly 100 million people in a fast-growing economy, we are accelerating our investments to provide best-in-class products and services, deliver innovative experiences, and make every day better for our customers. This new MClass office is one more example of how we are executing our strategy.”

As one of the country’s leading life insurance providers, Manulife Vietnam’s team of advisers serve close to 1.5 million customers nationwide. Manulife Vietnam secured the top position in the Million Dollar Round Table (MDRT) 2021 rankings, with a record 1,669 advisers becoming MDRT members.

The Branch Customer Service counter and TechLounge are expected to serve up to 2,500 customers per month.

By Manulife

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