Manulife Vietnam bolsters digital ecosystem with simplified policy kit

Building on Manulife Vietnam’s digital strengths, customers will now be provided with a special one-pager form of the full policy packaged up in an exciting new connected experience.

The innovative design prompts customers to interact with the many digital solutions on offer, while also delivering a scaled-back version of the once paper-heavy policy kit.

Using their smart devices, customers can quickly and easily access their full ePolicy via the ManuConnect customer portal – the single online touchpoint to review and self-manage their policies.

The portal additionally serves as a knowledge centre to manage a customer’s policy portfolio throughout their term with Manulife.

Designed with feedback from both customers and advisers, the simplified policy kit also reflects changing consumer demands around environmental sustainability concerns and digital convenience.

“Helping our customers embrace a digital mindset has been at the heart of Manulife Vietnam’s transformation over the past five years. For us that means providing compelling and relevant experiences at every customer touchpoint, including our new, simplified policy kit,” said Naren Baliga, Manulife Vietnam COO.

“Changing long-term habits around our reliance on paper is not an easy task, from both a business and customer perspective. Yet with each digital transformation, we make together, our actions are collectively driving a meaningful change for the environment.”

Protecting Manulife Vietnam’s digital ecosystem and customer data is also a top priority, with the insurer having invested in industry-leading technology to mitigate fraud and cybersecurity concerns.

Manulife Vietnam’s paperless eClaims solution, which allows customers to submit a claim online in as little as a minute, was recently upgraded.

Manulife has partnered with a leading data analytics and AI technology provider to integrate real-time fraud detection into the existing claims platform. The addition of AI technology allows the insurer to proactively predict and detect potential fraud.

In addition, Manulife Vietnam remains committed to the highest standards of privacy and security for its customer’s information. The ManuConnect portal is protected by multilayered national and global systems, defined protocols, and sophisticated technology dedicated to keeping information safe.

Manulife is focused on accelerating a sustainable future through a number of commitments outlined in its recently launched Global Impact Agenda. This includes reducing its paper volume by 35 per cent by 2025 and ensuring the remaining paper is from sustainable sources.