Thanh Xuan Ford becomes Ford Vietnam’s authorised dealer

Marking the turning point of Thanh Xuan Ford when being upgraded from a 3S outlet to an authorised dealer, the event once again reaffirms Ford Vietnam’s commitment to expanding its authorised dealer network and enhancing customer satisfaction.

With the investment of more than VND52 billion and built on an area of 6,000 square metres in line with the latest standard of Ford Vietnam, the dealership has a 2,000 sqm outdoor area, an 800 sqm showroom, a two-floor factory with 18 bays for general repair services, four spray paint shops and 30 pain repair bays.

Focusing on enhancing customer services, Thanh Xuan Ford is equipped with advanced tools and equipment such as wheel gauge system, brake testing equipment, tires balance equipment, and modern shaped frame.

The dealership also has a line of fast spray pain in four hours which meets QualityCare certificate from Ford Vietnam.

“Our principle is Customer First. We always consider customer satisfaction is the number one goal to improve the quality of service and contribute to  domestic industry growth,” said Nguyen Van Thang, director of Thanh Xuan Ford.

With the desire to bring a comprehensive service to meet the satisfication of customers in Hanoi and surrounding provinces, Thanh Xuan Ford provides insurance service, 24/24 rescue service and authentic asscessories. In addition, the dealership has employed 120 experienced and qualified manager, sales consultants and technicians who have been trained by Ford Vietnam and regional experts.

“To satisfy all the demand of customers, Ford Vietnam has set a target to expand and improve authorised dealer network. With the opening of Thanh Xuan Ford, our customers in Hanoi and surrounding areas will find it more convenient to access our products and services and have the opportunity to experience the best-in-class retail experience. The great support from customer in 2012, a year with full of challenging to auto industry in Vietnam, is motivating us to continue to growth and offer the best products and services to customer,” said Laurent Charpentier, managing director of Ford Vietnam.

“Ford Vietnam has finished 2012 with its strongest month of the year in December with 726 units sold. Ford hold a 7.3 per cent market share in December, and the third place in the market. We hope with the beginning of Thanh Xuan Ford, 2013 will be the best year for Vietnam Auto industry in general and for Ford Vietnam in particular,” he added.