New app HeyU joins delivery market

September 16, 2019 | 10:58

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Newcomer HeyU is extending its reach to Ho Chi Minh City with a new super app with the explicit intent of taking a chunk out of the market share of Grab-Food, Go-Food, and Now.

HeyU is rolling out a range of new functions in its new market to take on reigning super apps

On September 9, 2019, HeyU Vietnam Technology JSC officially set foot in Ho Chi Minh City after two years of developing its driver/rider partner network in Hanoi, as well as released a new multi-service application to take on the super apps of Grab and Go-Jek. Accordingly, the app will offer online shopping, e-wallet tied to a bank account, food delivery, and other services.

HeyU (formerly San Ship) is a fast delivery application for inner Hanoi and Ho Chi Minh City. It is a sharing economy model connecting shipper and shops, providing solutions to manage orders and optimising delivery time by plotting the shortest route.

The company's main commitments include not raising prices during rush hours and delivering every order within 55 minutes, while allowing shippers to collect multiple orders at the same time to increase their performance and revenue.

Ho Chi Minh City, the next market of HeyU following Hanoi, is expected to be a major market providing three times as many orders and clients than Hanoi, raising the total daily order volume of the app to 100,000.

Pham The Anh, CEO of HeyU, said: "We hold our clients above all and always stress service quality and customers' rights, so we provide a lot of supporting policies like compensating customers with a maximum of VND3 million ($130) if an order is lost, and promise to handle every dispute within an hour."

HeyU received $500,000 investment from Shark Nguyen Hoa Binh, chairman of NextTech Group, last year and is expected to collect $3 million from its upcoming Series A capital round.

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