Tempers raised at Nam Cuong project

The building CT7E

The customers complained that they had been forced to receive uncompleted apartments.

Pham Ngoc Tien, a home buyer in the project, said he and many other customers were upset at the developers’ treatment and required the developer to have direct talk to answer all of outstanding issues.

“Many customers have sent petition to the group’s office, however not any answers were received,” Tien said.

Tien added that Nam Cuong has frequently ignored customers’ queries and have not satisfied documented promises to customers.

"Like many previous times, we came here to require Nam Cuong to respect customers’ right. We can not receive our home in an unfinished status. The deadline of handing over apartment was passed for three months but we have not received any notice from the developer,” Tien said.

Like Tien, many other customers were upset because majority of them had paid 70 per cent of the total value of their apartments since 2010. Some others even finished their payment and until now – three months after deadline, the construction has not finished yet.

Nguyen Thi Minh Nguyet, another apartment buyer, did not hide her displeasure. "It is ridiculous that the site is still messy and the developer forces us to receive our apartments,” Nguyet said.

Moreover, she added that the buyers had to pay the interest even if they paid money one day late, but developer had three months late without any penalties.

Other customers express concern regarding the  on the space of their apartment, saying the finished apartment was not the same square meters stated in the purchasing contract.

Nguyen Tien Lam, an owner of an apartment in the building CT7E, complained that elevators have not operated, workers are still working, there is just a little fresh water supplied and sanitation equipment is fully installed—but the developer still required customers to  receive the unit.

Many customers complained that they had work off and spare time for asking their rights in a hope that the developer could offer a satisfactory answer.

The developer forced apartment buyers to receive units and pay extra money right at the time that the construction is not finished.

“We are in danger that we receive our apartment but still can not use it, and have to find somewhere as to lease,” said another buyer.

Nguyen Thanh Phuong, a buyer in CT7E, confirmed that Nam Cuong required him to receive his unit but the door was not installed and the wall was not fully covered. He said the unit lacked a gas system, fire protection and the elevators could not operate yet.

After three hours centred in the front of Nam Cuong Group office, two sale reprentatives from the developer were sent to talk with buyers. However those representatives were rejected by the buyers, based on the fact that they used not to keep their promises before and buyers do not believe them more.

Under pressure from buyers, in the afternoon of the same day, the Nam Cuong Group said it has set a date of May 20 for direct dialogue with the buyers.