Agribank launches online account opening and transactions during pandemic

September 07, 2021 | 08:00
Agribank's Electronic Know Your Customer (eKYC) solution contributes to improving customer experience, simplifies the account opening process. Amid COVID-19 complications, eKYC protects users' health by limiting contact as all operations are conducted entirely online.Easy to open an account right on Agribank E-Mobile Banking

The COVID-19 pandemic has made a big change in payment habits as users now prioritise online translations. According to statistics from the State Bank of Vietnam, in the first three months of this year alone, transactions via the internet channel amounted for VND8.1 trillion ($352.17 million), up 28.4 per cent compared to the first quarter of 2020. Transactions via mobile phone reached more than VND4.6 trillion ($200 million), up 103 per cent compared to Q1/2020.

To meet the needs and improve the benefits and safety of users during the pandemic, Agribank accelerates its digital transformation by adopting new technology trends like eKYC solutions in customer identification. This allows customers to open online accounts easily and quickly.

It is easy and fast to open an online account on Agribank E-Mobile Banking
It is easy and fast to open an online account on Agribank E-Mobile Banking

The eKYC solution boasts fast, accurate, and secure account opening while the underlying technology will help Agribank accelerate its ongoing digital transformation and enhance user experience.

While implementing eKYC, Agribank has applied the most cutting-edge AI technologies such as optical character recognition which recognises and encodes personal information based on images. In addition, facial recognition technology can identify individuals with high accuracy.

These breakthrough technologies ensure transparency and speed, making it easier for customers to open a bank account.

For the first time experiencing Agribank’s eKYC, Quang Huy (28, Hanoi) said, " I just needed to download the app, enter my phone number, take a photo of my ID, and use face authentication to open an Agribank account. It was all very convenient and fast."

Opening an Agribank account in a few simple steps
Opening an Agribank account in a few simple steps

“The application of eKYC affirms Agribank's determination to comprehensive digital transformation while at the same time demonstrates its constant efforts in improving service quality, increasing benefits, and optimising customer experience. This is also an opportunity for Agribank to expand its customer base, especially those in remote areas who can now easily open accounts and experience the many utilities on our e-banking platform," a bank representative shared.

No transfer fees and many attractive features

Immediately after successfully opening an account, customers will receive a preferential policy of unlimited free transfers in and out of the bank. At the same time, they can find a variety of uses for their accounts such as paying electricity, water, or internet bills, online shopping at VnShop, or advanced utilities such as booking flights, trains, taxis, movie tickets, or even purchasing flowers online.

The multi-utility ecosystem on the Agribank E-Mobile Banking application
The multi-utility ecosystem on the Agribank E-Mobile Banking application

In particular, the VNPAY-QR feature integrated into the application makes payments simple, easy, and safe. Users can scan payment codes at more than 150,000 VNPAY-QR acceptance points nationwide at stores, supermarkets, grocery stores, essential supplies, and at e-commerce and online shopping websites.

Download the Agribank E-Mobile Banking application on the App Store or Google Play to experience easy online account opening.

By Chinh Van

What the stars mean:

★ Poor ★ ★ Promising ★★★ Good ★★★★ Very good ★★★★★ Exceptional