Smart money is on Siemens

Pandora, an app for smartphones and tablets developed by the Siemens Building Technologies Division, provides installers with 24/7 access to data about Siemens’ extensive range of CCTV, intruder detection and access control products. Pandora is available as a free download for Android devices. Versions for iOS and other popular mobile platforms are in development.
 
The new Pandora smartphone app gives installers access to information about Siemens security products for CCTV, intruder detection and access control whenever they need it. In addition, Pandora is an efficient way for installers to tap into the technical expertise and experience of their colleagues. Users simply enter their question in an on-screen form. The query is then forwarded not only to the technical support team at Siemens but also to all other Pandora users. Any member of the user community can respond and give advice.
 
“Our experience is that our customers, the majority of whom are installers, need support most often when they’re on site in the middle of a job. And they need that support quickly,” said Peter Hawksworth, global head of the Security Products Business Segment at Siemens. “With Pandora, wherever they are – provided they have a mobile data or Wi-Fi connection – installers can not only pull up data sheets for products they’re using, but also seek advice from the entire installer
community. That’s going to make their lives much easier as well as saving them a lot of time and money.”

Product data provided by Pandora is always up to date. In addition to data sheets and brochures, the information available includes many other valuable resources such as videos, product photos and application guides. Pandora’s news and notifications service automatically advises users when new products are added to Siemens’ Security Products portfolio and when other information has been updated. Pandora also gives users an at-a-glance overview of support requests from other users and alerts them when responses to their own queries have been posted.