Aspect Software and FPT IS announced strategic partnership

Under the terms of the partnership, FPT IS will represent, market and implement Aspect’s Interaction Management offerings in Vietnam.

As Vietnam’s leading information technology company, FPT IS has a proven track record across 46 local cities and provinces, as well as 14 countries globally, in enabling businesses in Vietnam to realise their true business value in today’s competitive environment.

“Through Aspect’s partnership with FPT IS, businesses in Vietnam will benefit from the best of ourleading Interaction Management solution that is delivered and distributed by one of the country’s most trusted leaders in the information technology sector,” said Jagannath Narendran, senior vice president, APAC and Middle East, Aspect Software. “We treasure this relationship with FPT IS and believe that their expertise in the financial sector, and their marketplace knowledge, make them an excellent choice for Aspect’s Global Channel Partner Program.”

As more businesses in the region start to recognise the growing role of the contact center as the center of the customer experience, there will continue to be an increasing trend for businesses to invest in interaction management platforms to optimise every interaction with their customers and foster winning relationships.

“Customers have always been our top priority, and our business ethos have always been about selecting technologies to help the businesses of our clients reach new levels of productivity,” said Cam Linh Vu, FPT IS Business Development manager. “We recognised the strength and depth of Aspect’s brand and technologies and believe that their Interaction Management solution will enable us to further empower our clients with an interactive experience that nurtures lasting loyalty.”

With Aspect’s Customer Interaction Management solution, FPT IS will offer businesses in Vietnam the ability to consolidate and streamline all customer conversations on one platform by the end of 2013. This added offering is in addition to FPT IS’s current areas of expertise, including software development, system integration, and IT services.