Amdocs-sponsored English course bears fruits

October 22, 2011 | 10:22

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Amdocs, the leading provider of customer experience systems, together with the National Institute of Information and Communications Strategy (NCIIS) and the British Council in Hanoi, held a graduation ceremony for the first class of students of an English-language course for ICT employees on October 21.

Thirty employees from Vietnamese service providers attended more than 50 sessions as part of a seven-month course aimed at improving their English presentation skills.

Launched in February, the Amdocs-sponsored programme is the first of its kind in Vietnam and reflects Amdocs’ global commitment to contribute to the communities in which it operates.

As well as refining the students’ English skills, the course also highlights Amdocs values, such as the importance of continuous learning and collaboration to improve and achieve excellence, as the lessons enable students to broaden and share their professional experience in addressing the business challenges facing Vietnamese service providers.

The course is expected to contribute to participants’ ability to drive business growth for their organisations, many of which are expanding abroad or partnering with foreign companies.

Following the success of this first class, the NIICS is currently identifying and shortlisting applicants for a second class scheduled to begin early next year.

The NIICS handles all course administration and registration requirements, while the British Council in Hanoi is responsible for conducting lessons, student assessment and certification.

Amdocs provides software and services to service providers in more than 60 countries around the world and has been operating in Asia for more than 12 years. With offices in Vietnam, Singapore, India, Australia and New Zealand, Amdocs customers in the region include VTN in Vietnam, Globe Philippines, Telstra, VSNL, CSL Hong Kong, True Corporation and FarEasTone.