Techcombank selects Experian to enhance customer credit risk management

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Techcombank will adopt Experian’s application processing and decisioning system to provide a robust platform that can validate consumer credit applications from multiple channels, enriches application data that can be used to build and provide the most appropriate offer for each individual customer. 

Leveraging Experian’s technology, the bank will gain insights from its vast customer database to improve business decisions processing and raise the quality of consumer credits.

“Application of Experian’s credit management system will enable us to make more informed strategic decisions, optimise banking operations and accelerate our growth in the retail banking sector. We are pleased to be partnering with Experian who has a proven track record in supporting global financial institutions.  We are confident that its services will give Techcombank a competitive edge in providing better and faster customer services in the fast-growing Vietnam market,” said Nguyen Duc Vinh, chief executive officer of Techcombank.

Techcombank is the first one deciding to use Experian’s services to control credit risks in Vietnam.

“We look forward to working closely with Techcombank. As a trusted partner with more than 30 years of experience in development of best practice analytical, consulting and product capabilities to support global financial institutions, we will support Techcombank to manage and optimise risk, maximise operational efficiencies throughout the customer relationship. The partnership also demonstrates Experian’s commitment to enhance our presence and deliver our proven capabilities in credit risk management in Vietnam," said Dennis Martin, managing director of Experian Southeast Asia.

Experian has successfully deployed over 1,500 robust decision-making analytics systems for origination, customer management, debt management and fraud prevention globally. It also operates in 16 consumer credit bureaus, maintaining information on over 500 million consumers and around 40 million businesses across the world.