Tourism and hotel industry requires lifelong training

May 20, 2024 | 12:23
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Regularly learning and supplementing soft skills at work has become a mandatory requirement for those who want to pursue tourism and hospitality careers.

More than 200 students participated in a training course on bar mixing skills and essential soft skills such as leadership, communication, critical thinking, and problem-solving in a three-day lifelong learning training course organised by Hanoi Tourism College earlier in May.

Tourism and hotel industry requires lifelong training
Tourism and hotel industry requires lifelong training

At the training session on bartender skills, Nguyen Quang Trieu, a student of the Department of Food Processing Management at Hanoi Tourism College, said that although the lesson was more attractive and lively than regular classes as they are taught practical skills by instructors.

“We were able to directly witness bartenders mixing and learn new recipes and techniques. In addition, the information about the types of wine provided by the bartender is also very interesting,” he said.

Hanoi Tourism College each year supplies about 7,000 people for the industry’s labour market. According to college principal Trinh Cao Khai, tourism is constantly changing and has an increasingly high level of competition, so updating new knowledge and skills is necessary to ensuring tourism human resources always meet the requirements of the labour market.

“This becomes even more important in a context where the tourism industry is experiencing constant fluctuations and developments, from changing travel trends to the emergence of new technologies,” he said.

For many years, Hanoi Tourism College has cooperated with many partners to organise soft skill training courses to support students in improving their knowledge and increasing career opportunities. Its lifelong learning project will be adjusted based on feedback from learners and from the practical impacts it brings.

“In this day and age, learning cannot stop, but needs to continue throughout life. I hope students will seize the opportunity to maintain the spirit of learning and constantly improve themselves,” Khai added.

According to the Vietnam National Authority of Tourism, the tourist accommodation sector will need more than 800,000 workers next year and more than one million people by 2030.

Vietnam has nearly 200 tourism vocational training establishments, but each can only train around 20,000 students. While the proportion of professionally trained workers is still low, accounting for only 43 per cent of the total number of needed workers, nearly half of them do not know foreign languages.

Dang Tran Phuong Thao, InterContinental Saigon Hotel Human Resources director, said that the current training quality still does not meet the requirements of businesses.

“Not only is the lacking in quantity, but the quality of tourism human resources is still weak. Many businesses responded that the training programmes were not close to reality, making it difficult to find suitable candidates despite the need for human resources,” she said.

Assoc. Prof. Dr. Le Anh Tuan, director of the Department of Training under the Ministry of Culture, Sports, and Tourism, said that the tourism industry is changing rapidly, requiring training institutions as well as workers to constantly adapt.

“In addition to expertise, tourism human resources also need to supplement soft skills and professional skills to adapt to the impact of climate change on tourism. We are coordinating with relevant units to rebuild programme standards, textbooks, facilities, and teaching staff to overcome professional shortcomings in the training process,” Tuan noted.

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