Samsung opens Hanoi B2B and post sales services

“This is a milestone in our committed journey to bring the highest quality service as well as an ultimate experience to both business customers and consumers. These facilities are a great demonstration of Samsung’s strong commitment to create real value for our customers and especially B2B customers,” said Kim Cheol Gi, CEO of Samsung Vina at the launching ceremony.

“In the era of globalisation, Vietnamese companies of all sizes must scale up their operations to compete with other international corporations. To do this, investing in enterprise solutions is a wise move because they help to reduce operational costs, and increase productivity, system security, and provide many other benefits,” Kim stressed.

Vietnam is a notable country in South East Asia, as it is home to Samsung’s two state-of-the art executive briefing centres which were designed and built according to global standards.

Designed especially for vertical industries, SEBC offers unique solutions that will bring new business experience to customers and partners by showcasing Samsung’s latest product line-ups and comprehensive solutions.

Besides the SEBC, the Customer Service Plaza at Hanoi PVI building marks the firm’s first world-class premium level plaza and the 9th Samsung CSP in Vietnam.

“We understand that our success today has been built on not only the innovative products we offer but also the highest quality services we deliver to our customers. The idea of the combination of SEBC and CSP at the same place proves our strong commitment to care about Vietnamese people as a whole,” Kim asserted.

After over 17 years operating in Vietnam, Samsung Vina has scored impressive success across the board, from production and trading to human resources development and brand building. In recent years, the company has ramped up efforts to constantly improve customer service quality and broaden its operation network throughout Vietnam with 117 centres, including two SEBCs, 9 CSPs, and 106 maintenance and customer service centres.