ANA awarded “World’s Best Airport Services”

The awards for “World’s Best Airport Services” and “Best Transpacific Airline” were presented at a ceremony during the Farnborough Air Show, held in Farnborough in the UK. These awards recognise ANA’s on-going commitment to provide exceptional levels of customer service and a superior air travel experience, prioritizing passenger comfort, convenience and safety.

“ANA is committed to becoming the world’s leading airline, providing all passengers with a superior air travel experience, focusing on a personalized, high-quality service and the comfort and safety of all our customers,” Osamu Shinobe, president and CEO of ANA said. “I am delighted to be honored with these awards by our passengers and SKYTRAX and would like to thank all our staff for their hard work and dedication, which enables us to provide an exceptional service in every airport and on every ANA flight.”

The World Airline Awards are determined by the results of an online survey completed by passengers worldwide. ANA’s receipt of the World’s Best Airport Services award is ANA’s second consecutive, and third overall, success in this category, with the Best Transpacific Airline award representing ANA’s second success in this category, following a first award in 2012.

The World’s Best Airport Services award is presented to the airline achieving greatest customer satisfaction across a full range of airport services and recognizes the high quality of service provided by ANA staff across our 36 destination airports worldwide. The personal approach to customer service means that ANA’s airport staff endeavor to fine-tune our service to the needs of each individual customer at all stages of the airport customer experience, including the check-in counter, lounges and at the boarding gate.

The Best Transpacific Airline award is presented to the airline with the highest passenger survey score among airlines operating Pacific routes. As part of ANA’s global network expansion strategy, ANA offers passengers an extensive network in the Pacific area, with 13 daily flights to 11 cities including the new Haneda-Vancouver route that entered service on March 31. ANA’s No. 1 ranking for services in the Pacific area is based on a comprehensive evaluation covering all of its services including airport service, cabin cleanliness, seat comfort, the provision and quality of meals and drinks, in-flight entertainment and in-flight services.

ANA’s high-quality passenger experience on Pacific routes includes notable services such as full flat seats in business class allowing easy access to the aisle for all passengers, in addition to a premium in-flight menu and drinks selection including that prepared by The Connoisseurs - a team of renowned chefs and liquor and coffee professionals who have developed a unique menu for international flights departing from Japan.