Water technologies firm Grundfos launches new service app in Vietnam

SmArt Serv enables customers to get prompt and efficient service support

SmArt Serv is a cloud-based mobile service app that conveniently enables customers to get prompt and efficient service support for any Grundfos product, reducing the overall service process and minimising the downtime on any pump or system.

Early this year, Prime Minister Nguyen Xuan Phuc has approved the National Digital Transformation Roadmap 2025 with a vision toward 2030, which sets additional targets and guidelines to help Vietnam reach its digital transformation goals with a focus on three pillars: e-government, e-economy, and e-society.

The digital shift encourages companies to stay resilient, innovative, and to respond better to the needs of their customers. As water and sanitation services are crucial in Vietnam, the public and private sectors must leverage intelligent digital technologies that can provide sustainable water supply and improved sanitation for all.

Matt Rait, area service manager in South Asia at Grundfos said, “Grundfos realises that digitalisation will play a key role in improving the efficient management of water and wastewater management solutions. With the launch of SmArt Serv, our mobile application, we hope to leverage digitalisation to improve the efficiency of our services.”

“We are happy that this aligns with Vietnam’s digital journey as well. In this critical period, during the COVID-19 pandemic, we hope that such a service will also help our customers receive timely support and reduce the downtime of such critical infrastructure.”

The SmArt Serv app will provide another option of getting service support besides the traditional phone and email queries. Through the app, the customer can contact Grundfos or locate the nearest service provider, fill in the details of the complaint or request, attach a picture of the pump or system, and raise a service request.

The app also allows easy tracking of request or complaint status or escalate late response to another service partner, if necessary. The service provider will provide remote assistance for digital pumps, while a service engineer will be deployed on site to fix the problems for other pumps. To continuously improve user experience, the app also allows customers to provide feedback, leave ratings, and even get a service report and quotation for spare parts; making it a comprehensive and must-have tool.

“The SmArt Serv app is the result of listening to our customers’ needs and wants. Through this app, we will provide a next-generation user experience which is personalised, interconnected, fast and seamless. We expect this digitalised service option to be warmly welcomed by our Vietnamese customers who are tech-savvy and always look for smarter solutions for their work and life,” added Matt Rait.

Smart Serv is available and free to download on iOS, Android, and can also be installed on Windows and desktop computers.