Gartner positions Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

The customer service contact center refers to a logical set of technologies and processes that are engineered to support the customer, regardless of the channel.

According to Gartner, leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries.

Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of social networking on customer service requirements.

The world's most complete CRM solution, Oracle’s Siebel CRM helps organisations differentiate their businesses to achieve maximum top-and bottom-line growth.

With solutions tailored to more than 20 industries, Oracle’s Siebel CRM delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations.

Oracle RightNow CX Cloud Service, the customer experience suite, helps deliver exceptional customer experiences and applications that can drive revenue, increase efficiency, and build loyalty across the web, social networks and contact centers, all delivered via the cloud.

“Oracle is pleased to be recognised in Gartner’s Leaders Quadrants for CRM,” said Anthony Lye, senior vice president of CRM, Oracle. “We believe the placement of both Oracle’s Siebel CRM and Oracle RightNow CX Cloud Service demonstrates our impact on the industry, as well as our commitment to constantly innovating and delivering the customer service and business value that organisations demand. We consider it a significant confirmation that Oracle is a leader deployed on a large-scale globally, across multiple industries, and to every facet of business, including the cloud.”