Firm grasp of rules crucial in handling customer info
August 29, 2022 | 08:00
The State Bank of Vietnam has issued a formal request to credit institutions and foreign bank branches for cooperation and information sharing with tax administration organisations. Le Khanh Lam, tax partner at RSM, discussed with VIR’s Le Luu how banks and tax agencies can harmonise the fresh legislation, and how barriers can be overcome without compromising customers’ rights.
The next frontier in delivering great customer experiences
June 21, 2022 | 15:37
It’s time to reflect on the most important changes we have witnessed and understand how businesses can adapt to the new normal by going digital-first.
Increasing awareness of customer experience trends
June 20, 2022 | 14:21
Customer experience is now a buzzword in the marketing industry. Even now, customer experience in the digital world is constantly evolving and improving, making it harder for market players to keep up with the latest trends in the customer experience management industry.
Handling customer complaints and resolution failures
April 07, 2021 | 10:18
Consumers are becoming increasingly aware of their rights in transactions with businesses as well as in the dispute resolution process.
Curtains roll down at business hotspots as uncertainty looms 1
August 13, 2020 | 10:00
Business premises, even on the most popular streets of Hanoi and Ho Chi Minh City, are being returned by tenants as customer footfall remains too thin to sustain them, forcing landlords to discount prices to unprecedented levels – opening up a new world of opportunities at some of the most sought-after locations.
A customer-first approach during unprecedented times
April 25, 2020 | 12:21
COVID-19 has turned everyday life upside down. With the situation changing daily, businesses must act with integrity and empathy to navigate the current challenges and retain their customers when the crisis ends.
UPS becomes the first 100 per cent foreign owned express company in Vietnam
April 10, 2013 | 09:14
Becoming the first 100 per cent wholly owned express company in Vietnam will open greater priority for UPS Vietnam to serve its business customers in the country.
Ernst & Young Vietnam’s sage advice
August 23, 2012 | 10:02
The conference " 2012 Vietnam Insurance - Towards customer - centric insurance" was held by Ernst & Young Vietnam on August 22 in cooperation with the Ministry of Finance’s Insurance Supervisory Authority.
Gartner positions Oracle in Leaders Quadrant for CRM Customer Service Contact Centers
May 04, 2012 | 14:00
Gartner, Inc. has placed Oracle’s Siebel CRM and Oracle’s RightNow CX Cloud Service in the Leaders Quadrant of its 2012 report, “Magic Quadrant for CRM Customer Service Contact Centers.”
Finding the true price of an acquisition
May 08, 2011 | 08:23
“The rationale of the acquirer for entering into the transaction often provides an indication as to which major intangible assets the acquired company may have”
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