Aon marks quarter of a century of excellence

Aon looks beyond the traditional insurance broker model of risk transfer by addressing its clients’ risk management needs

In attendance at the events last month was a star-studded guest list of close to a hundred C-suite and senior executives from top businesses across the nation – all of whom are also clients of the firm.

At the gala, the firm showcased its journey in Vietnam since it first started operations in 1994 as the country’s first international insurance broker. After a quarter of a century, the firm now has more than 100 professionals in two offices providing risk and health solutions, insurance advisory, and brokerage services across the country.

Committed to its mission to empower clients, colleagues, and communities, Aon has pioneered numerous risk and health solutions. This includes designing the market’s first private healthcare insurance programme, in conjunction with local international insurers to introduce solutions across credit, finance and banking, and even renewable energy to Vietnamese organisations.

“Our very first clients were global corporates eager to expand operations to capture business opportunities from Vietnam’s open-door policy,” said Nguyen Hoang Quyen, general manager of Aon Vietnam. “Now, our client portfolio includes a multitude of pioneers and top tier multinational companies, joint ventures, and government and non-government organisations covering a diverse range of industries. We are proud to see our clients progressively achieving immense success and would like to thank our clients for giving us the privilege to be their trusted advisors of choice in their incredible journey of growth.”

Promise of excellence

Today, businesses are facing obstacles that they have never experienced before, from policy changes and geopolitical conflicts to volatile financial markets and industry disruption. But these obstacles can become growth opportunities for those who can create a culture of preparedness and risk mitigation to hone their competitive edge.

According to Aon’s 2019 Global Risk Management Survey, only 25 per cent of the top risks faced by global organisations are fully insurable. Aon looks beyond the traditional insurance broker model of risk transfer by addressing its clients’ risk management needs. The aim is to offer insights and deliver innovative solutions to help organisations address the risks and opportunities opening in today’s volatile and fast-moving business environment.

As companies continue on the path to digitalisation and interconnectivity, cyber-attacks remain a major risk. Cybersecurity is also growing in complexity and impact, linking closely with other risks such as business interruption and regulatory changes. Network integrity and data security rank at the top of senior management concerns. Aon has developed capabilities and solutions to support organisations building their cyber resilience and cyber insurance programmes, helping them stay ahead of the evolving threat.

Message for Vietnam

In Vietnam, Aon’s businesses include commercial risk, reinsurance, and health and retirement solutions, supported by a global network of specialties experts.

During the event, Greg Case, global CEO of Aon congratulated Aon Vietnam for its continued excellence over a quarter of a century. “Aon is responding with a mission we call Aon United. We take the time to consider the full range of a client’s needs and challenges. Then we look across all our capabilities and expertise so we can help improve performance, strengthen capital position, and support colleagues in the best possible way,” Case said in his personalised video message for the Vietnamese firm.

Aon’s operating model and leadership structure have been aligned to accelerate the firm’s ability to innovate with new sources of value for clients and realise its full potential.

Andrew Minnitt, CEO of Aon Singapore, emphasised that Aon’s core client promise methodology remains unchanged. “Our clients are at the centre of everything we do,” Minnitt said. “We would like to keep the conversation open with our clients. We ask them a lot of questions and we will even challenge them respectfully. We ask in return that they ask questions of us too and challenge us accordingly, in an effort to maximise risk advice and transfer. Their success is our success.”