To offer better shopping experience for customers, Lazada has introduced innovative tools to meet the needs of shoppers, especially during its sixth birthday campaign during which the company is running various promotions. VIR's Nguyen Huong spoke with Vu Ngoc Lam, Lazada’s customer care officer, about the firm’s customer experience initiatives.

Lazada E-logistics Vietnam will officially open its automatic sorting centre in Hanoi on June 12 in a move to achieve sustainable growth and meet the boom in e-commerce.

Online shopping website Tiki, said in the next three to five years, the company would decide whether to conduct initial public offering (IPO) or be acquired by another company.

With no shop workers or cash tills and payments made using facial recognition, China's largest e-commerce platform Alibaba created a fully automated wine store at Hong Kong's Vinexpo fair Tuesday (May 29).

The scale of connectivity and the pace of change in technology is transforming payments. The rise of e-commerce and the adoption of EMV chip technology has contributed to a shift in payment fraud from the card-present to the card-not-present channel across the Asia Pacific region and on a global scale, whereas the fraud rate for Vietnam has reportedly been relatively low. Abdul Rahim, senior director of risk services for Visa Southeast Asia, spoke to VIR’s Trang Nguyen about the current development of the payment landscape in Vietnam and the proposed risk initiatives and security roadmap to ensure a safe and sound payment ecosystem for the country.

Despite the value of VNG Corporation’s investment dropping like a stone, VNG plans to take the blow and wait out brighter times, as Tiki and ZaloPay are part of its long-term development plan.

Vietnam’s e-commerce websites are still receiving heavy investment to develop despite big losses, but when will these projects stop losing?

Halting phone card payments creates new prospects for the gaming industry, as gaming enterprises started co-operating with e-commerce platforms to satisfy the burgeoning demand for game cards. Many experts stated that this is a healthy direction for the market and would ensure long-term stability.

Tiki’s consecutive losses raise the question whether these are still planned losses or are a result of losing the e-commerce race to competition.

As Lazada is launching big promotions to celebrate its sixth birthday, its e-commerce competitors are also announcing very attractive promotions in good-natured mockery.  

Chinese e-commerce giant Alibaba said Wednesday it had purchased leading Pakistani online retailer Daraz, continuing its overseas expansion by gaining a foothold in the growing South Asian consumer market.

US retail behemoth Walmart said Wednesday it will buy a 77 percent stake in Indian online sales giant Flipkart for $16 billion in the world's biggest e-commerce deal.

FPT Group’s Sendo e-commerce platform has stopped selling phone cards after it was accused of selling used phone cards for customers.

Payments for e-commerce transactions must be made via banks or authorised payment intermediary services, according to the draft of the amended Law on Tax Management.

Lazada is closing offices across Southeast Asia and Hanoi has not managed to dodge the axe.