Hanoi Tax Department launches March Companion Month to support tax payers 

Launched annually from March 1 to 30, this year, the Companion Month will offer timely and comprehensive updates on tax policies and the tax settlement process via slides, videos, and clips, while developing a column on directions to tax settlement.

This year, the department allows taxpayers to make an online appointment through a mobile application for tax settlement with tax agencies on a trial basis. The department also opens electronic mailboxes to support taxpayers in their tax declaration and completing procedures for tax settlement.

Le Thi Tuyen, a lecturer at Thang Long University, who visited a tax agency on March 25 to make an individual tax settlement, shared, “The procedures are so much simpler than expected, with whole-hearted directions from tax officials. It took me about 20 minutes to complete all produces for online tax payment, and about 30 minutes at the site.”

“I also had my temperature checked at the gate and given a mask and hand wash gel. The entire process is simple and the authorities take care of safety amidst the outbreak,” she added.

In order to prevent the COVID-19 outbreak, the department encourages taxpayers to make tax payments online or send in hard copies via post.

In compliance with the spirit of the prime minister’s Direction No.11/CT-TTg on urgent tasks and solutions to help enterprises affected by the novel pandemic, the Hanoi Tax Department called on tax agencies to propose solutions to better support taxpayers while taking preventive measures to fight the novel pandemic.

In line with the Ministry of Health’s recommendations, tax agencies in the city have been equipped with thermometers, hand wash, masks, and documents on preventing the pandemic.

As Industry 4.0 is exerting significant impacts on all economic sectors, the tax sector is promoting sci-tech application to facilitate individual taxpayers and business activities.

According to statistics from the General Department of Taxation, since the launch of the first online public service in 2009, it has deployed over 182 online public services of level 3 and 4, allowing taxpayers nationwide to make tax declarations, make payments, and apply for a refund. Additionally, now applicants are offered e-billing to replace paperwork and the e-portal has been upgraded.

By the end of 2019, 99.86 per cent of operating businesses nationwide used online tax declaration, 99.49 per cent used online tax payment, and 89.77 per cent used online tax refund services.

This year, the sector aims to offer more than 60 additional public services of level 3 and 4. As planned, It will continue to integrate 95 administrative procedures on tax declaration with the national public service portal, allowing taxpayers to make online tax declarations and payments after logging in once in the portal.

In the first quarter of 2020, the sector will integrate online tax payment services for individuals with the national public service portal.

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