DKSH tapping into healthtech with PSPhere for sustainable care

Sustainable development is an inevitable trend among sectors. What do you think would drive a sustainable healthcare industry?

Phillip Wray, head of Country Management, DKSH Vietnam

With our history of more than 150 years being a leading market expansion service provider in Asia and beyond, we believe that a sustainable healthcare industry depends on companies commitment to operate with sustainability in mind. At DKSH, sustainability is one of our corporate values and we bring it to life through our framework that focus on the three pillars of our people, our partners, and our planet.

Equally important is the acceleration of healthtech, one of the most dynamic and fastest-growing verticals within the healthcare sector. With the purpose to enrich people’s lives by providing better access to quality healthcare, DKSH has been focusing on digitisation and innovations so that we can better support our clients, customers, and partners with technology-enabled solutions that contribute to sustainable healthcare for everyone.

With the Vietnamese government’s orientation towards net-zero emissions by 2050, where does DKSH stand on this issue?

Keeping the environmental impacts in mind, DKSH has been implementing various projects to streamline our operations with faster and leaner processes, while contributing to a greener planet for everyone.

At group-level, DKSH has reduced its own greenhouse gas emissions by 40 per cent from its baseline of 2020, ahead of its reduction target of 35 per cent by 2025.

Recently, DKSH was awarded a EcoVadis Gold Rating for Sustainability, where we rank among the top 5 per cent of all companies rated. DKSH’s Gold Rating this year was attributed to its structured and proactive implementation of sustainability into its business, with significant improvements in the areas of environment and sustainable procurement.

Another measure contributing to the Gold Rating was DKSH’s Belonging initiative, which serves as a natural extension of the company’s culture, purpose, and values that has been recorded in a designated policy, and drives diversity, equity, and inclusion across the group.

DKSH’s foray into the world of healthtech started with the launch of PSPhere. How has DKSH utilised this to offer sustainable healthcare to everyone?

In the era of digital transformation, technology has truly reshaped every aspect of people’s lives. Today’s patients are more educated and knowledgeable about their symptoms, and will often conduct their own research before deciding whether they will make an appointment at the doctor’s office. Care also takes place increasingly in a community-based setting. This can be at home, a pharmacy and even the workplace.

At DKSH, we have recognised this trend early and decided to take the driver’s seat in shaping the future of healthcare with the launch of PSPhere in Thailand and Malaysia. PSPhere is a digital solution that connects all stakeholders involved in the delivery of healthcare products to patients, while ensuring the patient is at the centre of the experience.

What are your plans for PSPhere in Vietnam and Asia-Pacific in general moving forward?

We see an increasing need from many healthcare companies across Asia-Pacific for patient access programmes with cost-effective and easily deployable offerings. That is why we rapidly introduced PSPhere Lite+ in 2021. This version of PSPShere satisfies the aforementioned needs, while still allowing programme customisation in the longer-term.

We believe, with features such as patient education portal and payment gateway, that PSPhere Lite+ will continue to favour choice for many healthcare companies in the Asia-Pacific markets. Currently, PSPhere is used in more than 150 patient support programmes, supporting tens of thousands of users in the region.

In Vietnam, DKSH shares our expertise and offer of the PSPhere technology with our local partners, enabling them to better support their clients and patients. In the coming month, the first patient support programme in Vietnam will be launched by our local partner for their healthcare client at nine hospitals in Hanoi and Ho Chi Minh City, using PSPhere at the core.

DKSH supporting health innovation Vietnam is accelerating digital transformation in the healthcare sector. Phillip Alexander Wray, general manager of DKSH Pharma Vietnam, talked to VIR’s Tung Anh about how the company’s digital solutions are aiding this effort.

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