Toyota Motor Vietnam shoulders blame for vehicle faults

April 15, 2011 | 20:16

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Toyota Motor Vietnam today apologised to Vietnamese customers for the mistakes on its vehicles and announced a free programme to fix the mistakes.

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The apology was released two weeks after the technical mistakes were unveiled by Toyota’s engineer Le Van Tach, raising concerns for customers driving Toyota Innova and Toyota Fortuner vehicles.

Those include rear wheel brake cylinder pressure out of standard, Striker bolt N.8 tightening torque reduction and Camber tightening before suspension high adjusted.

This is also the first time the Japanese carmaker has admitted mistakes on Toyota Fortuner model. Previously, it said the mistakes occurred only on Toyota Innova J provided to taxi groups.

“Toyota Motor Vietnam (TMV) would like to express our sincere apology to all our dear customers for making you be worried about the three quality issues provided by an TMV engineer to the mass media recently,” the firm said in an announcement.

Due to some mistakes in TMV production process control and information provided by some media recentlyhad made customers confused and be worried about Toyota car quality, TMV said.

“TMV has decided to implement the free inspection programme for all related Innova and Fortuner vehicles in order to eliminate the customer’s confusion and worry, as well as to bring them the benefits and satisfaction when using Toyota cars,” it said.

The programme, started on April 18^th, will be carried out for all Innova and all Fortuner that have been producedbefore December 23, 2010 onwards. All these Innova and Fortuner units will be inspected and repaired, if needed, without cost.

Before implementing the programme, TMV has reported in details with the Vietnam Register and other relevant authorities about all preparations for the programme.

By Ngoc Linh

vir.com.vn

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